Customer Service Representative

Job Type: Full-Time

Start Date: October 2026

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Background Check: Required

Bilingual: Preferred, but not required

Position Summary

We are seeking dependable and customer-focused Customer Service Representatives to join our team. The Customer Service Representative will be responsible for providing professional and courteous assistance to customers, answering incoming calls, entering and maintaining information accurately, and supporting general administrative functions.

The ideal candidate will have strong communication skills, attention to detail, basic computer proficiency, and the ability to handle customer inquiries in a professional manner.

Essential Duties and Responsibilities

Answer incoming telephone calls and assist customers with questions and requests.
Provide professional, courteous, and timely customer service.
Gather and enter customer information accurately into computer systems.
Perform data entry and maintain accurate records.
Assist with general administrative and customer support tasks.
Document customer interactions and update information as needed.
Follow established procedures and guidelines when handling customer inquiries.
Escalate complex questions or issues to the appropriate department or supervisor.
Maintain confidentiality of customer and company information.
Communicate effectively with customers, coworkers, and management.
Perform other related duties as assigned.

Qualifications

High school diploma or equivalent preferred.
Previous customer service, call center, office administration, or data entry experience preferred.
Strong verbal and written communication skills.
Professional and courteous telephone manner.
Basic computer skills and ability to learn new software systems.
Accurate data entry and strong attention to detail.
Ability to multitask and prioritize responsibilities.
Ability to work independently and as part of a team.
Bilingual English/Spanish skills preferred but not required.

Background Screening

Candidates selected for the position will be required to successfully complete applicable background checks prior to beginning employment.