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Skills
- Banking Servicesunmatched
- Call Centersunmatched
- Coachingunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Continuous Improvementunmatched
- Customer Support/Serviceunmatched
- Microsoft Outlookunmatched
- Microsoft PowerPointunmatched
- Microsoft Wordunmatched
Description
Job Details:
Title: Customer Service Representative
Client: Banking
Location: Onsite at Tampa, FL
Duration: 12+ months of contract | (Based upon performance, could be possibility of extension or hire)
Pay Range: $20/hr - $21/Hr.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Job Requirements
Requirement: Candidates must have 2 or more years of customer service experience and possess the following skills:
- Must possess the ability to navigate between multiple screens/systems while keeping clients and internal partners fully engaged, and accurately type relevant notes and information.
- Computer literacy and proficiency in Outlook, Word, and PowerPoint is a requirement.
- Ability to demonstrate flexibility and perform well under pressure in a fast-paced, high-volume, and constantly changing call center environment.
- Strong communication skills, excellent grammar, and the ability to communicate effectively with management, peers, and clients.
- Robust customer service skills with the ability to resolve and de-escalate difficult situations while preventing client dissatisfaction with professionalism and poise.
- Positive attitude with a willingness to embrace coaching as an opportunity for continuous improvement in the current role.
- Ability to handle confidential matters and sensitive information in a responsible and professional manner.
- Ambitious, self-motivated, and driven to succeed.
Numbers & Facts
| Location | Tampa |
| Job Type | Temporary, Contractor |
| Industry | Staffing/Employment Agencies |
| Salary | $20–$21 Per Hour |
| Company Size | 10,000 employees or more |
| Year Founded | 1991 |
| Website | http://www.collabera.com |
About Company
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
