Sign upLog in
Client Services Jobs in Tampa, FL

Customer Service Representative

Real Floors
  • Tampa, Florida
    11 days ago

    Job Description

    JOB TITLE:               Customer Service Representative
    REPORTS TO:          Customer Service Manager
    LOCATION:               8106 Krauss Blvd, Suite 104, Tampa, FL 33619
    JOB TYPE:                Full-Time | Monday-Friday | 8:30AM-5:30PM
     
     
    COMPANY OVERVIEW:
    Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture.  We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring providers in the country --- we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market. 
     
     
    JOB OVERVIEW:

    We’re looking for a reliable and customer-focused Customer Service Representative to join our team in a full-time, office-based role. This position plays a key part in ensuring smooth communication between customers and subcontracted service providers. You’ll help coordinate schedules, address questions or concerns, and work closely with both internal teams and external partners to ensure jobs are completed efficiently and professionally. We’re a team that believes in working hard, supporting one another, and keeping things positive. If you're someone who enjoys problem-solving, staying organized, and contributing to a collaborative work environment, this could be a great fit for you.

     
     
    RESPONSIBILITIES:
    • Process and manage incoming customer orders via phone, email, and our online portal.
    • Provide clear and helpful solutions to customer inquiries and direct them as needed.
    • Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
    • Coordinate with internal departments to resolve any issues related to orders and installations.
     
    QUALIFICATIONS:
    • 2+ years of customer service experience, preferably over the phone.
    • Strong computer skills, with the ability to learn new systems quickly.
    • Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
    • Professional communication skills, both verbal and written, with a focus on customer satisfaction.
    • Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus. 
     
    AMAZING BENEFITS:
       Paid Holidays
       PTO - Paid Time Off
       FREE Life Insurance
       FREE AD&D Insurance
       FREE Disability Insurance
       Health Care Insurance - Company pays most of the cost!
       Dental & Vision Care Insurance options
       401(K) Retirement Plan + GENEROUS company match
       Fitness Reimbursement
       Referral Bonus
       Financial Wellness Classes
       Employee Loan Program
       More!
     
     
     Real Floors:  We Live “Got-Your-Back-Ability” Every Day!
     
    NOTE:  Principals only. Recruiters, staffing agencies and other third parties will not be considered.
     
    Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

    Numbers & Facts

    LocationTampa, Florida
    Websitehttps://realfloors.com/careers

    Skills

    • Accidental Death and Dismemberment (AD&D)unmatched
    • Billingunmatched
    • Communication Skillsunmatched
    • Computer Skillsunmatched
    • Customer Relationsunmatched
    • Customer Satisfactionunmatched
    • Customer Service Managementunmatched
    • Customer Support/Serviceunmatched
    • Detail Orientedunmatched
    • Google Appsunmatched
    • Insuranceunmatched
    • Internet Portalunmatched
    • Loansunmatched
    • Order Managementunmatched
    • Organizational Skillsunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Property Rentalsunmatched
    • Provider Contractingunmatched
    • Record Keepingunmatched
    • Student Housingunmatched
    • Team Playerunmatched
    • Wholesale Industryunmatched
    • Writing Skillsunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder