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Customer Service Representative - Tampa

DSN

Tampa, FL

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JOB DETAILS
SKILLS
Administrative Skills, Automotive Sales, Business-to-Business (B2B), Call Centers, Call Volume, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Government, High School Diploma, Identify Issues, Life Insurance, Microsoft Office, Multitasking, Organizational Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Procedure Development, Record Keeping, Regulatory Compliance, Retail, Team Player, Telephone Skills, Time Management, Writing Skills
LOCATION
Tampa, FL
POSTED
Today
Job Title:
Customer Service Representative

Department:
Customer Service Department

Reports To:

Tag Agency Manager

Comp range:
$18 $20

Location: Tampa

We are currently looking for a CSR in ourTampa Office

Dealership experience is preferred

About us:

We are a leading provider of private tag and title services for both individual walk-in customers and business clients, including auto dealers. With multiple retail locations in the state and a growing B2B operation, we manage high volumes of fee-based transactions involving government pass-throughs, dealer-specific pricing.

Job Summary: The Customer Service Representative manages inbound calls, emails, and general inquiries from dealership partners and customers. This role is responsible for providing timely, accurate information and ensuring a high level of service and professionalism in every interaction.

Duties/Responsibilities:

Key Responsibilities:
  • Answer and manage a high volume of inbound calls from dealerships and customers in a professional and courteous manner
  • Respond promptly to emails inquiries, ensuring clear and accurate communication
  • Provide information regarding products, services, processes, and account details
  • Troubleshoot and resolve customer and dealership concerns, escalating issues when necessary
  • Maintain accurate records of all interactions in the system
  • Collaborate with internal departments to ensure timely resolution of inquiries
  • Follow established procedures, service standards, and compliance guidelines
  • Assist with administrative tasks as needed
Qualifications:
  • High school diploma or equivalent required
  • 1-3 years of customer service or call center experience, preferably in an automotive or dealership environment
  • Strong verbal and written communication skills
  • Excellent problem-solving and multitasking abilities
  • Proficiency in Microsoft Office
  • Ability to work in a fast-paced environment and handle high call volumes
Key Competencies:
  • Customer focused mindset
  • Attention to detail
  • Strong organizational skills
  • Professionalism and reliability
  • Ability to work independently and as part of a team
  • Job Type: Full-time
Benefits:
  • Medical
  • Dental
  • Vision
  • 401k - with a Match
  • Life insurance - paid for by the company
  • Short Term Disability
  • Long Term Disability
  • Paid Holidays
  • Paid Time Off
  • This is a Full-Time position.
  • Pay - Hourly pay will be based on experience and knowledge.

About the Company

D

DSN

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