Customer Service Representative (Tax Specialist I)

Customer Service Representative (Tax Specialist I)

Salary

$51,896.00 Annually

Location

2433 Ridgepoint Dr., TX

Job Type

Full Time

Job Number

26-10785

Department

Tax Collector

Opening Date

07/20/2026

Closing Date

7/30/2026 11:59 PM Central

• Description
• Benefits
• Questions

Job Summary

Looking for a career where your work truly makes a difference in your community? Join the Travis County Tax Office and become part of a team dedicated to serving local residents every day. From helping neighbors navigate important services to supporting the programs that keep our community running, your work will have a direct impact right here in Travis County.

At the Travis County Tax Office, you'll enjoy more than just a rewarding career. You'll receive competitive pay, a strong retirement plan, and 100% employer-paid medical and life insurance on select plans. We believe in supporting our employees both professionally and personally, offering outstanding benefits including 12 paid holidays each year, up to 8 weeks of paid parental leave, paid personal holidays, and generous sick and vacation leave accruals twice a month.

As a Tax Specialist, you'll take on a dynamic and meaningful role assisting customers through our contact center, processing property tax payments, court fees, and vehicle title transactions, and helping residents understand tax, court, and voter registration processes. Every day brings new opportunities to solve problems, provide guidance, and deliver exceptional service to the community.

This entry-level position offers far more than a starting point. It's the beginning of a long-term career path with opportunities for growth and advancement. We're committed to investing in your future through career development programs and education incentives, including tuition reimbursement for courses related to advancing your tax office career.

If you're looking for a stable, purpose-driven career with excellent benefits, professional growth opportunities, and the chance to serve your community, we encourage you to apply today!

DISTINGUISHING CHARACTERISTICS:

This is the first in a series of three tax-related job classifications within the Administrative Support job family. This classification is distinguished from the Tax Specialist II in that incumbents typically have limited tasking capabilities, do not process complex titles, and require extensive supervision to meet standards. This is an entry-level job classification with a pronounced emphasis on customer service.

Duties and Responsibilities

• Applies functional knowledge to analyze and respond to matters requiring basic knowledge of department policies and procedures. Performs and conducts research and interpretation in a variety of substantive areas, including whether registrants are in compliance with Texas Traffic Laws, Property Tax Code, Alcoholic Beverage Code, and Texas Election Law. Applies knowledge to system of court fines and fees to determine necessary method of transaction completion. Analyzes simple tax accounts/court cases and legal documents.
• Processes registrations, property tax payments, court fines and fees. Determines eligibility and compliance of voter registration applications. Returns incomplete voter registration applications to applicants with explanation of additional information required. Performs tasks necessary to complete mail-in license registration, subcontractor renewals and title applications. Processes simple titles independently.
• Records transactions and maintains manual and computerized journal entries. Processes financial reports, including receipts, claims, and disbursements. Performs cashiering functions on a rotating basis and balances cash drawer at the end of shift. Balances tax revenues to tax payments and receipts on a daily basis. Receives, posts and issues receipts for fee payments or other charges and submits monies and pertinent information to appropriate departments.
• Approves short-term payment arrangements within office guidelines. Reviews delinquent accounts and contacts appropriate party(s) for payment.
• Maintains effective document, file, and record retrieval system. Maintains accountability for files processed through the system. Enters data from document receipts into automated record system. Compiles information using computer systems. Audits data entry reports and prints final reports for other departments.
• Performs general office functions, including gathering information and statistical data, creating databases and generating reports using spreadsheet and database software. Writes and prepares correspondence. Provides direction and information to the public on procedures, forms and regulations. Provides public with file information, in person and by telephone and may act as the primary contact for assigned functions. May perform general office activities, such as ensuring facility availability, opening and closing doors, and assisting in administrative staff support. May staff service counters, information booth, drive through and lobby areas to assist customers.
• Performs other job-related duties as assigned.

Minimum Requirements

Education and Experience:

High School diploma or G.E.D. AND four (4) years of increasingly responsible office/clerical experience, including the operation of modern office procedures and computer equipment to include word processing, spreadsheets, databases and a variety of software packages. Must have customer service experience AND a minimum of one (1) year experience in a directly related function;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:

None required.

Preferred:

Negotiation experience.

Call center experience.

Valid Texas Drivers License.

Bilingual (English and Spanish)

Knowledge, Skills, and Abilities:

Knowledge of:

• Customer service and resolving customer problems.
• Texas Traffic Laws, Property Tax Code, Alcoholic Beverage Code, and Texas Election Law.
• Modern office/clerical practices and procedures, and methods.
• Application of court fines and fees.
• File management and techniques.
• Principle and procedures of record keeping.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• Business letter writing, grammar and punctuation, and report preparation.

Skill in:

• Working with customers, both in person and on the phone.
• Resolving complex problems.
• Conducting research and presenting information.
• Processing financial reports, including receipts, claims, and disbursements.
• Performing cashier duties, such as receiving cash, issuing and posting receipts for fee payments or other charges.
• Working independently.
• Analyzing data.
• Negotiating payment plans.
• Recording and compiling material for reports.
• Operating a variety of modern office equipment, including a computer.
• Both verbal and written communication.

Ability to:

• Resolve customer issues and maintain a production schedule.
• Compile data and present it in a clear and comprehensive manner.
• Understand and carry out verbal and written directions.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: 8 am - 5 pm, Monday-Friday.

Location: Contact Center positions are located at 2433 Ridgepoint Dr., Austin, TX 78754; Motor vehicle positions are located at 2433 Ridgepoint Dr. Austin TX 78754 and 8110 N FM 620 Austin TX 78726

Department: Tax Collector

Criminal, Driving, Education, and Employment Background Checks Required.

For updates or questions on this position, contact: TaxOfficeHr@traviscountytx.gov.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Benefits

Employment at Travis County comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment.

FY2026 Travis County Benefit Guide

In this valuable Travis County Benefits Guide you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to Travis County Employees and Retirees.

Credit Union

Employees may join the Travis County Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits.

Deferred Compensation

Employees may enroll in a tax- free sheltered investment plan through payroll deduction.

Direct Deposit

Employees may sign up for direct bank deposit.

Employee Assistance Program

Travis County provides a confidential counseling and referral service free of charge to county employees and their family.

Employee Organizations

Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction.

Employee Health & Wellness Clinic

Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs.

Holidays

An average of eleven paid holidays are designated by the Travis County Commissioners Court at the beginning of each fiscal year.

Insurance

Employees may select from four plans: an Exclusive Physician Organization (EPO), Choice Plus Preferred Physician Organization (PPO), Consumer Choice or a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). All four options include a Pharmacy Plan. Travis County's current policy is to pay 100% of the employee's health insurance premium for the Consumer Choice and HDHP. Employees will pay a premium for both the EPO and PPO. Other insurance benefits include $50,000 Basic Life and AD&D paid by the County.

The following benefits are employee paid:

• Dental
• Vision
• Supplemental Life, AD&D
• Dependent Life
• Short Term Disability
• Long Term Disability
• Long Term Care

New employees are covered on the first day of the month following 28 calendar days of employment.

Longevity

Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification.

On the regular payday on or after the employees fourth and subsequent adjusted service dates, he or she receives a single payment for the previous year.

Parking

A limited number of assigned parking spaces are available to employees in the Courthouse Complex.

Personal Holidays

Regular, full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis. New employees earn personal holidays for the calendar year in which he/she begins employment, based on the month in which employment begins:

January - March

3 personal holidays

April - June

2 personal holidays

July - September

1 personal holiday

October - December

None

New employees are eligible to take personal holidays after 90 days of employment.

Retirement

Travis County is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service. Benefits are prorated for part-time employees.

Sick Leave

Regular employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis.

Parental Leave

Each Full-time Paid Parental Leave Eligible (PPL) Employee is entitled to a total of 320 hours of Paid Parental Leave in a 12 month period. Paid Parental Leave for Part-time PPL Eligible Employees is prorated based on the number of hours that they are regularly scheduled to work.

Tuition Refund

Certain classes of full-time employees may receive reimbursement for fees associated with pre-approved, job related course work completed satisfactorily.

Vacation

Based on years of county service, regular, full-time employees earn vacation time at the following rates:

0 to 5 years

4.0 hours per pay period

6 to 10 years

4.5 hours per pay period

11 to 15 years

5.0 hours per pay period

16 to 20 years

5.5 hours per pay period

21 plus years

6.0 hours per pay period

Part-time employees earn vacation leave on a pro-rated basis.

Workers Compensation

The county provides all employees workers compensation coverage with benefits in accordance with state statute, if the employee sustains an injury out of, or in the course of work.

01

How many years of customer service experience do you have?

02

In a few sentences describe the types of customers you supported and your responsibilities.

03

How many years of cash-handling experience do you have?

04

In a few sentences describe your cash handling experience. Please write 'N/A' if you do not have cash-handling experience.

05

Do you have any collections experience?

• Yes
• No

06

in a few sentences describe your collections experience and INCLUDE how many years. Write N/A if you do not have collections experience.

07

Do you have any negotiations experience?

• Yes
• No

08

In a few sentences describe your negotiation experience and INCLUDE how many years. Please write N/A if you do not have negotiation experience.

09

How many years of call center experience do you have, AND in a few sentences describe your experience. A numeric response alone is not sufficient. If you do not have call center experience, please enter "N/A

10

Are you bilingual in English/Spanish?

• Yes
• No

11

If you answered 'Yes' to #10, please answer the following question in Spanish: Describe una ocasión en la que ayudaste a un cliente con un problema complejo. Please write N/A if you are not bilingual.

12

You must ensure your application accurately reflects your skills and abilities as they relate to the position. Only periods of employment and experience detailed in the "Work Experience" section of the application will be considered in determining which applicants move forward in the selection process. I acknowledge that I have read, understand, and agree to the above.

Required Question

Employer Travis County

Address 700 Lavaca Street

Austin, Texas, 78701

Website https://www.traviscountytx.gov/human-resources/jobs