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Customer Service Representative / Team Support

A&E Plumbing, Heating & Air

Gresham, OR

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JOB DETAILS
SKILLS
Auditing, Billing, Communication Skills, Computer Skills, Customer Support/Service, Database Administration, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Equipment Maintenance/Repair, Health Insurance, Maintenance - HVAC, Multitasking, On Call, Presentation/Verbal Skills, Resolve Customer Issues, Team Player, Telephone Skills, Time Management, Training/Teaching, Vision Plan, Voice Mail, Writing Skills
LOCATION
Gresham, OR
POSTED
15 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

** This is a long-term posting that will remain open until filled. 

Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.  


  •  Answer all incoming calls by the second ring 
  • Thoroughly vet and route incoming calls in a timely manner to appropriate staff members. 
  • When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.
  • Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager. 
  • Maintain customer database. 
  • Take customer payments 
  • Email customer invoices or receipts 
  • Assist with simple on call messages of cancelations, payments, receipts or estimates 
  • Answer simple customer questions 
  • Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.  
  • Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
  • Assist team members with simple tasks
  • Needs to have great attention to detail
  • Needs to possess strong organizational skills
  • Proficient at multi-tasking
  • Above Average computer skills
  • Needs strong verbal and written communication skills
  • Strong Team orientation
  • Other projects or duties as assigned 
Experience with Service Titan a PLUS!

About the Company

A

A&E Plumbing, Heating & Air

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