Job Description
Customer Service Representative
Be part of a growing digital transformation in customer payments.
Join a collaborative team focused on customer experience excellence.
Our client is a leading organization within the environmental services and infrastructure industry, providing essential solutions to commercial and residential customers across multiple markets. They are investing heavily in digital transformation initiatives to enhance customer experience, simplify payment processes, and improve service delivery.
Job Description
Respond to customer inquiries via phone and email regarding invoices, payments, account balances, autopay, and online payment platforms.
Assist customers with navigating digital payment tools and completing online payment transactions.
Support customers through payment system transitions and explain new processes, tools, and payment options.
Investigate billing and payment concerns, providing timely resolutions or appropriate escalations.
Partner closely with teams across Customer Experience, Financial Services, Billing, Credit, Sales, and Operations to resolve customer issues.
Process customer requests, account updates, payment-related changes, and documentation accurately.
Maintain detailed and accurate records of customer interactions, actions taken, and follow-up requirements.
Handle complex or sensitive customer situations professionally while focusing on positive outcomes.
Identify recurring customer issues and communicate process improvement opportunities to internal stakeholders.
Provide support across accounts receivable activities, payment reconciliation, credit-related inquiries, and billing reviews.
Adapt to evolving processes, system enhancements, and digital payment initiatives.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
A successful Customer Service Representative should have:
Experience in customer service, billing support, accounts receivable, financial services, or a related field.
Strong verbal and written communication skills.
Excellent problem-solving and conflict-resolution abilities.
Experience supporting customers through payment, invoicing, or account-related inquiries.
A high level of accuracy and attention to detail when processing transactions and maintaining records.
The ability to manage multiple priorities in a fast-paced environment.
Strong collaboration skills and the ability to work effectively across multiple departments.
Comfort learning new systems, processes, and digital tools.
Intermediate proficiency with CRM, billing, payment, or customer service platforms.
What's on Offer
Six month contract in Teaneck, NJ.
The chance to make a meaningful impact on customer satisfaction and payment experience.
$23/hr - 26/hr.
Interested? Apply today.
Contact Kathryn Mettler
Numbers & Facts
| Location | Teaneck, New Jersey |
| Job Type | Temporary |
| Industry | Staffing/Employment Agencies |
| Salary | $23–$26 Per Hour |
| Company Size | 10,000 employees or more |
| Website | https://www.michaelpage.ca/ |
About Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job.
In Canada, we focus on recruiting for the following areas:
Banking and financial services
Digital and e-commerce
Engineering and manufacturing
Finance and accounting
Human resources
Information technology
Marketing
Oil and gas
Procurement and supply chain
Property and construction
Sales
An Established Brand
The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry.
A Market Leader
The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world.
Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.
Skills
- Accounts Receivableunmatched
- Billingunmatched
- Communication Skillsunmatched
- Conflict Resolutionunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Financial Servicesunmatched
- Identify Issuesunmatched
- Multitaskingunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Reconciliationunmatched
- Record Keepingunmatched
- Resolve Customer Issuesunmatched
- Sales Operationsunmatched
- Service Deliveryunmatched
- Team Playerunmatched
- Time Managementunmatched
- Transaction Processing/Managementunmatched
- Writing Skillsunmatched
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