Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, offering strategic talent solutions tclients worldwide. The opportunity below is with one of our clients, a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.
Job Title: Customer Service Representative Technical Products
Location: Sacramento, CA, 95652
Duration: 12 Months
Job Type: Temp to Hire
Work Type: Onsite
Location: Sacramento, CA, 95652
Duration: 12 Months
Job Type: Temp to Hire
Work Type: Onsite
Job Description:
- As a Customer Service Representative Technical Products, you will play a critical role in supporting rail transit systems that keep communities moving.
- Serving as the primary point of contact for customers, you will help coordinate quotations, manage orders, and facilitate solutions by working closely with engineering, supply chain, product management, and factory teams.
- In this role, you will act as the customer's advocate within Client Mobility, ensuring inquiries are addressed promptly, quotations are delivered accurately, and issues are resolved efficiently.
- Success requires strong communication skills, attention to detail, customer focus, and the ability to coordinate multiple activities in a fast-paced environment.
- This contract-to-hire position provides valuable exposure to commercial operations, technical products, and customer relationship management within a leading transportation technology organization.
- High-performing individuals may have opportunities for expanded responsibilities and future career growth within Client Mobility.
- Comprehensive product and process training will be provided to help the successful candidate develop expertise in rail traction power equipment and Client Mobility business systems.
- Early-career professionals as well as experienced customer service representatives are encouraged to apply.
Responsibilities
Customer Support & Relationship Management
- Serve as the primary point of contact for customer inquiries related to parts, services, and equipment.
- Build and maintain positive working relationships with customer technical, maintenance, operations, and procurement personnel.
- Provide timely and accurate responses to customer requests and service inquiries.
- Proactively communicate order status, quotation updates, delivery schedules, and issue resolution progress.
- Act as the customer's advocate by coordinating internal resources to address customer needs and concerns.
Quotation & Order Management
- Receive and process customer requests for quotations.
- Coordinate with engineering, product management, sourcing, and factory teams to obtain pricing, lead times, and technical information.
- Prepare and deliver customer quotations in a timely manner.
- Create and manage sales orders, purchase orders, and order revisions in SAP.
- Monitor order status and support timely shipment, invoicing, and fulfillment of customer requirements.
- Maintain accurate records of customer activity, quotations, and orders.
Problem Resolution & Internal Coordination
- Research customer inquiries and coordinate with internal subject matter experts to provide accurate information and solutions.
- Work with engineering, operations, logistics, sourcing, and factory teams to resolve technical, commercial, and delivery-related issues.
- Escalate customer concerns when necessary and drive issues to resolution through effective communication and follow-through.
- Coordinate responses to requests for product information, technical documentation, replacement parts, and service support.
Reporting & Compliance
- Prepare periodic reports related to quotations, orders, backlog, and customer activity.
- Adhere to Client policies, procedures, and applicable business requirements.
- Support continuous improvement efforts focused on customer satisfaction and operational efficiency.
Ideal Candidate
- The ideal candidate enjoys helping customers, solving problems, and coordinating with multiple teams to achieve results. This role is well suited for individuals seeking to build experience in customer service, technical products, operations, or commercial support while working in a collaborative and fast-paced environment.
Success in This Role
- Success will be measured by your ability to:
- Deliver timely and accurate quotations to customers.
- Maintain high levels of customer satisfaction through responsive communication and follow-through.
- Effectively coordinate issue resolution across internal teams.
- Support on-time order processing and fulfillment.
- Build trusted relationships with customers and internal stakeholders.
- Consistently provide a positive customer experience.
Requirements
- Experience in customer service, inside sales support, order management, customer support, or another customer-facing role. Early-career candidates with strong customer service skills and a willingness to learn are encouraged to apply.
- Experience in industrial, manufacturing, technical customer support, utility, transportation, electrical, or service-oriented environments is preferred but not required.
- SAP or other ERP system experience preferred.
- Proficiency with Microsoft Excel, Outlook, and Microsoft 365 applications.
- Ability to read technical drawings, product documentation, or electrical schematics is a plus.
- Excellent written, verbal, and interpersonal communication skills.
- Strong organizational skills with attention to detail and follow-through.
- Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong problem-solving skills and commitment to customer service excellence.
- Ability to collaborate effectively with cross-functional teams and build productive working relationships.
- A customer-focused mindset with a desire to learn technical products, business processes, and industry applications
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Sacramento, CA |
| Industry | Computer/IT Services |
| Salary | $28.68–$31.44 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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