Customer Service Representative

Job Title: Customer Service Representative
Location: Tempe, AZ
Type: Contract
Compensation: $20–$22.73 per hour
Work Model: Remote – offsite
Hours: 8am to 430pm CST, M - F

Overview
Leading medical technologies company looking for an experienced Customer Service Representative. Ideal candidates should have a High School Diploma and at least 2 years of experience.

Responsibilities
• Serve as the primary point of contact for all customer and sales representative inquiries regarding repairs, providing comprehensive information on basic product details, service pricing, and available service options/processes
• Support a phone queue for repair inquiries while multitasking, i.e., answering support cases (via email) for customers, Sales Representatives, and other field personnel
• Provide Repair Estimates to customers to gain their approval or rejection on proceeding with Repair/Return (i.e., triage) orders, in accordance with business processes
• Advise accounts on ProCare programs during repair approval/pricing confirmation calls
• Work with cross-functional teams to prioritize urgent repair orders
• Maintain meticulous documentation for each order; assist in team’s shared inbox
• Manage repair order intake and repair approvals for assigned regions
• Communicate guidelines and policies effectively with all internal and external customers. Escalate urgent situations to leadership when necessary
• Enter complaint information in a timely manner for tracking and visibility
• Maintain excellent customer service throughout all interactions
• Timeliness, professionalism, and genuine care in interactions (via phone, in person, or email) will be key metrics for performance

Requirements
• High School Diploma
• 2+ years of customer service experience

**System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #558-Scientific