Customer Service Representative

Russell Tobin and Associates/Pride Global is currently seeking several Admin Data Entry Specialist – Fax Queue Document Routing to work at our client's location in Tempe, AZ. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the HR/Tech industry. The position is a 4-month contract with the possibility of extension or conversion. Apply now, for immediate consideration!

Work Location: Tempe, AZ - fully onsite

Pay Rate: $16.00 to $18.00/hourly depending on experience

Duration: Position is a 4 month contract role with a possibility of extension or conversion

Schedule: 40 hours week / 4 x 10 shift

Shift Hours: Flexible to work between 6am-6pm AZ Time (Nov 2nd daylight savings all shifts shift back 1hr)

Job Description:
We are seeking detail-oriented, service-driven individuals to support our mission of transforming the primary care experience. As an Admin Data Entry Specialist – Fax Queue Document Routing, you will play a key role in ensuring the accurate classification, routing, and delivery of inbound fax documents to the appropriate providers, queues, and teams. You will use the Document Routing Matrix to process a high volume of clinical and administrative documents and manage Flagged Document tasks by verifying patient identifiers and contacting originating facilities to resolve discrepancies. We are looking for organized, efficient professionals with strong attention to detail and a commitment to making a meaningful impact in healthcare.

Key Job Responsibilities
Follow HIPAA rules to protect patient privacy in all document handling and routing activities.
Classify documents and route to the appropriate department or owner for follow up and action.
Flag High Priority items and delete non-actionable items per protocol.
Process Flagged Document tasks by verifying at least two matching patient identifiers before filing a document to a patient's chart.
Contact originating facilities to resolve patient identity discrepancies.
Resolve incomplete name or date of birth tasks by reviewing the patient's chart for corrected documents and conducting facility outreach as needed.
 
Basic Qualifications
At least 6 months of experience in data entry, document processing, or administrative support OR 1 year of experience in a healthcare office or patient-facing environment.
Proficient with basic computer skills.
Ability to work a flexible onsite schedule, including nights, weekends, and holidays.
Must have a high school diploma or equivalent.
 
Preferred Qualifications
Strong attention to detail and ability to maintain accuracy in a high-volume environment.
Proven organizational and multitasking abilities.
Familiarity with medical terminology and clinical document types (e.g., consult notes, lab reports, imaging reports, prior authorizations, pathology reports, referrals, prescriptions).
Understanding of provider roles and routing logic (PCP, VMT, Ordering Provider, Registered Nurses, Phlebotomist/Lab Support).
Experience verifying patient identity using multiple identifiers in a healthcare setting.
Strong verbal communication skills for contacting external facilities to resolve document discrepancies.
Experience with electronic health record (EHR) systems or document management platforms is a plus.
Familiarity with G Suite.

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For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.