Customer Service Representative

Are you looking for a role where your friendly approach and helpful spirit can make a real difference? The Shayla Salvione Agency LLC in Tempe, Arizona, is seeking a dedicated Insurance Customer Service Representative to join our warm and supportive team. We believe in creating positive experiences for every person who connects with us, and as our Customer Service Representative, you'll be at the heart of that mission. Youll be the first point of contact for many, offering clear guidance and solutions that help our clients feel secure and well-informed. Imagine a workplace where your contributions are valued, and you have the opportunity to grow your skills while genuinely assisting people. If you have a knack for clear communication, a patient attitude, and a desire to be part of a community-focused agency, wed be delighted to welcome you aboard.

Salary Range: $20.00 - $25.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Life Insurance

Snacks and Coffee

Evenings Off

Professional Work Environment

Team Lunches

Uncapped Commission

Great Bonus Opportunity

Responsibilities

• Respond to customer inquiries regarding insurance policies via phone, email, and in person.
• Provide clear and accurate information about policy coverage, benefits, and changes.
• Assist customers with policy endorsements, renewals, and claims inquiries.
• Maintain detailed customer records and update account information accurately.
• Process policy changes and assist with billing inquiries.
• Work collaboratively with the sales team to ensure seamless customer transitions.

• Have or be willing to obtain a P&C insurance license.
• High school diploma or equivalent.
• Excellent communication skills, both written and verbal.
• A positive and friendly demeanor.
• Proficiency in basic computer operations and typing.
• Ability to learn and retain information about insurance policies and procedures.
• Customer-focused mindset with a genuine desire to help.