Customer Service Representative

At Advantage Insurance Professionals, we believe that the best work happens when people feel genuinely supported and valued. Our office in Temple, Pennsylvania, is more than just a place to work; it is a hub for our community where we strive to make insurance feel a little less complicated and a lot more human. As a Customer Service Representative, you are the heartbeat of our agency. You are the friendly face that greets our neighbors and the calm, reassuring voice on the other end of the phone. You will play a vital role in ensuring that our clients feel confident and protected, managing everything from initial inquiries to day-to-day account maintenance. We are looking for someone who genuinely enjoys helping others and wants to build a career in a positive, upbeat office culture. If you are someone who finds satisfaction in solving problems and building lasting relationships with the people around you, you will fit right in with our growing team. We value your personality, your kindness, and your commitment to doing things the right way, every single day.

Salary Range: $24000.00 - $50000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Vision Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Health Insurance

Flexible Schedule

Responsibilities

• Greet clients as they walk through our doors with a warm, welcoming presence.
• Manage incoming phone calls, directing inquiries to the right people while providing initial support.
• Help policyholders understand their current coverage and make simple updates to their accounts.
• Assist with routine administrative tasks to keep our office running smoothly.
• Maintain accurate and up-to-date client records in our database.
• Collaborate with the broader team to ensure every visitor leaves feeling heard and taken care of.

• Preferred But not required Property & Casualty license
• Preferred but not required PennDOT Experience
• High school diploma or equivalent.
• Strong comfort level with basic computer navigation and office software.
• Clear and friendly verbal communication skills.
• Patience and the ability to listen intently to customer concerns.
• Experience in any role involving face-to-face customer interaction is helpful.
• Ability to commute daily to our Temple office.