Customer Service Representative

Lancesoft

Tewksbury, MA

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JOB DETAILS

SALARY

$23

SKILLS

Accounts Payable, Accounts Receivable, Backlog Prioritization, Billing, Communication Skills, Corporate Compliance, Customer Support/Service, Dental Insurance, Documentation, ERP (Enterprise Resource Planning), Finance, Health Insurance, Insurance, Keyboards, Logistics, Manufacturing, Microsoft Office, Network Connectivity, Order Delivery, Order Management, Order Processing, Performance Metrics, Problem Solving Skills, Process Improvement, Product Pricing, Resolve Customer Issues, Service Level Agreement (SLA), Time Management, Transaction Processing/Management, Vision Plan

LOCATION

Tewksbury, MA

POSTED

1 day ago

Shift: M - F 7: 30am to 4pm.
Duration: 12 Months
Pay range: $20.00 - $23.00 Hourly
Onsite Job

Job Description: •Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.
•Responds effectively and efficiently to internal and external inquiries across multiple channels, ranging from orders, product availability, pricing, delivery, billing, and other forms of documentation
•Handle customer order inquiries and engage with relevant stakeholders to resolve issues in a timely manner.
•Accounts & backlogs management, proactively communicate changes/delays and suggest alternative options whenever possible to mitigate escalation due to shipping delays.
•Prompt coordination with logistics team for timely pick up & delivery.
•Liaise with manufacturing facilities & 3rd party vendors as necessary
•Work with Finance on Accounts Receivable, Accounts Payable issues & follow up when needed.
•Participate in order management process improvement when needed.
•Responsible to meet all operational KPI and SLA.
•Ensure all documentation and order processes are in line with corporate guidelines and compliance
•Reports preparation on regular basis.
•Perform other duties/projects as assigned.

Skills required: Customer service, solve problems, critical thinking, excellent keyboard entry, order management, ERP experience, SFDC experience

How will you get here?
Education - High School Diploma or some College
Experience- Prefer 1 year of experience in Customer Service and order processing (handling end to end transactions in Quote to Bill).
Knowledge, Skills, Abilities
•Candidate must be service oriented, able to work under pressure with excellent phone, email etiquette skills and able to handle difficult customers.
•Experience in ERP, SFDC & MS Office preferred.
•Excellent communications skills

Employee Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

Four options of medical Insurance
Dental and Vision Insurance
401k Contributions
Critical Illness Insurance
Voluntary Permanent Life Insurance
Accident Insurance
Other Employee Perks

About LanceSoft
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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