Administrative Skills, Calendar Management, Communication Skills, Customer Experience, Customer Support/Service, Detail Oriented, Financial Reporting, Follow Through, HVAC, Maintenance - HVAC, Maintenance Services, Operations Processes, Organizational Skills, Telephone Skills
Are you the kind of CSR who keeps the office moving?
Paul Mitchell Air Care is hiring a Customer Service Representative who can communicate confidently, stay organized under pressure, and help keep a fast-moving HVAC office running smoothly.
This role is not just about being friendly on the phone. We’re looking for someone sharp, reliable, detail-oriented, and confident in handling both inbound and outbound communication without letting things slip through the cracks.
If you take pride in clean execution, strong follow-up, and being someone the team can truly rely on, we’d like to hear from you.
About Paul Mitchell Air Care
Paul Mitchell Air Care is a growing HVAC company serving the Coachella Valley. As the company grows, the front office plays a critical role in customer experience, scheduling accuracy, and day-to-day coordination.
In this position, you’ll help serve as the front door of the company — creating a strong first impression with customers while keeping communication, scheduling, and follow-up organized.
What You’ll Do
As a Customer Service Representative, you will help keep the schedule full, communication clear, and office processes running accurately.
Your responsibilities will include:
- Answering inbound customer calls with professionalism and confidence
- Making outbound calls to customers and following through consistently
- Booking jobs and scheduling appointments
- Following up with existing customers
- Contacting customers with open estimates
- Reaching out when maintenance or services are due
- Supporting office accuracy and clean handoffs between teams
- Assisting with processes connected to notes, scheduling, and internal coordination
Compensation
Starting at $25/hour
Why Join Paul Mitchell Air Care?
- Clear expectations and a structured environment
- A team that values competence and professionalism
- A fast-paced office where your work has a direct daily impact
- Opportunity to be part of a growing company that wants stronger systems and cleaner execution
What We’re Looking For
Required:
- 3+ years of customer service or phone-heavy office experience
- Strong phone presence and professional communication
- High attention to detail with notes, scheduling, and follow-up
- Comfort making outbound calls
- Ability to stay calm, organized, and accurate in a busy environment
- Confidence managing tasks without constant supervision
Preferred:
- Experience using ServiceTitan
- Experience in HVAC, home services, or a fast-paced service business
- Comfort supporting office processes tied to operations, reporting, or accounting coordination
You May Be a Great Fit If You…
- Sound polished and confident on the phone
- Follow through without being reminded repeatedly
- Keep details organized and accurate
- Like pace, structure, and accountability
- Help prevent problems instead of creating them
This Is Not the Right Fit If You…
- Avoid outbound calls or follow-up
- Struggle to stay organized in a busy office
- Frequently say the wrong thing to customers
- Need constant supervision to stay on track
- Want top-tier pay without top-tier performance
Hiring Process
We move quickly, but we screen carefully for communication and competence.
- Apply
- Complete a short phone screen
- Complete a one-way video interview
- Attend an in-person interview with workflow scenarios
- Final decision
Apply Now
If you’re a highly competent CSR who can handle phones, follow up consistently, and help keep the office running cleanly and professionally, apply today.
Be ready to complete a short one-way video interview so we can hear how you communicate.
P
Paul Mitchell's Air Care Inc