Customer Service Representative

Job Description:

Now hiring for a Customer Service Representative

Location: Torrance, CA

Pay Rate: $24.00 per hour

9 AM - 5:30 PM | Monday - Friday

This Job's for the Talker, the Helper, the Keyboard Ninja

Looking for Customer Service Representative jobs in Torrance where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

We are seeking an experienced Customer Service Representative (CSR) with a background in the ground logistics and transportation industry. The ideal candidate will have excellent communication skills, strong customer service experience, and the ability to manage multiple priorities in a fast-paced environment.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Communicate shipment updates and special handling requirements to operations and sales teams.
• Provide customers with timely and accurate shipment status updates.
• Respond professionally to customer inquiries regarding shipment tracking, routing, delivery status, and charges.
• Coordinate with customers and the sales team to develop customer-specific standard operating procedures (SOPs).
• Follow up on sales leads generated from daily shipment activity and quotes.
• Assist with preparing customer quotes and providing outstanding customer support.
• Maintain accurate records and ensure timely communication across departments.

Requirements

• Previous experience in the ground logistics, transportation, or freight forwarding industry is required.
• Strong customer service and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient with Microsoft Office, including Outlook and Excel.
• Detail-oriented with excellent organizational skills.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Staffmark is "Excelente " to work with." Staffmark Associate

Talk the talk. Land the job. Apply now.

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Service Representative serves as a trusted resource for customers by providing knowledgeable assistance, professional communication, and dependable support. This role combines customer service expertise with organization, problem solving, and attention to detail.

The Customer Service Representative helps create positive customer experiences by responding promptly, maintaining accurate information, and working collaboratively to resolve concerns. Successful candidates contribute directly to customer loyalty and business success.

This career provides an opportunity to build meaningful relationships while delivering exceptional customer service every day.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.