Customer Service Representative

Job Description:

Now hiring for a Customer Service Representative

Location: Tracy, CA

Pay Rate: $21.50 - $22.50 per hour

Schedule: Weekend Shift (2nd or 3rd)

Your Next Chapter Starts With "Hello."

Looking for Customer Service Representative jobs in Tracy where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED preferred.
• Basic computer skills with the ability to learn customer service, inventory, and order management systems.
• Ability to read, understand, and process shipping documents, invoices, and customer orders.

Experience Requirements

• Previous customer service, order processing, logistics, distribution, warehouse administration, or office support experience preferred.
• Experience working with inventory systems, shipping documentation, and invoicing processes.
• Strong data entry and clerical skills with excellent accuracy and attention to detail.
• Experience handling customer inquiries, order tracking, and issue resolution in a fast-paced environment.

Preferred Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to multitask, prioritize workload, and meet deadlines.
• Strong problem-solving and organizational skills.
• Ability to work collaboratively with customers, warehouse teams, transportation departments, and management.
• Professional, dependable, and committed to delivering exceptional service.

Physical Capabilities

• Ability to sit, stand, walk, and use a computer throughout the workday.
• Frequent keyboarding, phone usage, and data entry.
• Ability to review detailed paperwork, invoices, reports, and shipping documents.
• Occasionally lift or move office materials as needed.

Job Duties

• Serve as the primary point of contact for customers regarding orders, shipments, inventory, invoices, and service questions.
• Process customer orders accurately and enter information into company systems.
• Monitor inventory availability and generate stock reports to support order fulfillment.
• Coordinate standard and expedited shipping requests with warehouse, traffic, and operations teams.
• Investigate and resolve customer concerns, shipment issues, and order discrepancies in a timely and professional manner.
• Verify invoice accuracy and assist with account-related inquiries.
• Provide shipment status updates, tracking information, and order documentation to customers.
• Maintain damage records, back-order logs, customer files, and account documentation.
• Communicate customer feedback and service concerns to management.
• Maintain accurate account procedures and ensure compliance with customer-specific requirements.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"I've been working through Staffmark on & off for about a decade, when I'm in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you." - Staffmark, CSR Associate

Don't just answer calls. Answer opportunity. Apply now.

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Service Representative supports customers by providing knowledgeable assistance and helping resolve questions through professional communication and attentive service. This role requires strong listening skills, organization, and attention to detail.

The Customer Service Representative works closely with coworkers and customers to ensure requests are handled accurately and efficiently while maintaining positive business relationships. Dependability and professionalism contribute to long-term success.

This career rewards individuals who enjoy helping others while supporting excellent customer experiences.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.