Customer Service Representative - Transit
Salary
$18.82 Hourly
Location
Greenville, NC
Job Type
Regular Part-Time
Job Number
2016
Department
Fleet Services
Division
Transit
Opening Date
10/06/2026
Closing Date
10/25/2026 11:59 PM Eastern
- Description
- Benefits
- Questions
Job Summary
The purpose of this position is to provide front-line customer service at the G.K. Butterfield Transportation Center, assisting riders with information, trip planning, bus passes, and service updates. The position supports daily Transit Center operations, maintains accurate sales and administrative records, and represents GREAT at community events.
FLSA Status: Non-Exempt
Examples of Duties
- Provide route, schedule, fare, and trip-planning assistance (by phone, email, or in-person);
- Sell and record bus passes;
- Reconcile daily transactions;
- Use vehicle location systems to give bus arrival information:
- Document customer interactions, complaints, and escalations;
- Review reduced-fare applications;
- Produce Transit ID cards;
- Manage lost-and-found items;
- Monitor and maintain customer information, materials, and inventory;
- Assist Shift Supervisors with opening/closing procedures;
- Prepare daily/weekly/monthly sales reports;
- Represent GREAT at community events and job fairs;
- Other related duties as assigned.
Minimum Qualifications
Education and Experience:
- High school diploma or equivalent.
- Two years of administrative assistant experience, including customer service.
- Proficiency with Microsoft Office Suite.
- Bilingual proficiency is preferred.
Knowledge, Skills, and Abilities:
Knowledge of:
- Standard office procedures and equipment.
- Customer service and de-escalation techniques.
- Smartphone apps and basic computer programs (Word, Excel, Outlook, databases).
Ability to:
- Communicate clearly in person, by phone, and in writing.
- Prepare written reports and business correspondence.
- Use good judgment when resolving customer issues.
- Build professional working relationships with staff, agencies, and the public.
- Learn and explain basic ADA requirements for public transit.
- Navigate mapping tools (e.g., Google Maps).
- Handle cash securely and accurately.
- Perform basic math.
- Enter detailed data accurately and produce sales reports.
- Work independently and as part of a team.
- Manage multiple tasks under time pressure and in a noisy environment.
- Use translation services for non-English speakers.
- Follow policies, procedures, and supervisor direction.
- Communicate during emergency situations.
- Operate general office equipment and specialized transit systems (AVL, point-of-sale, CRM, fare payment, trip-planning tools).
- Drive a City/GREAT vehicle when required.
- Work flexible a schedule including nights, weekends, holidays, split-shifts, and occasional overtime.
- Meet the mental and physical demands of the position.
Skill in:
- Providing excellent, professional customer service.
- Maintaining professionalism in stressful, fast-paced conditions.
Special Requirements
- Valid NC Class C Driver's License
Equal Opportunity / Affirmative Action Employer
Regular part-time, temporary, and seasonal employees are not eligible for benefits.
01
What is your highest level of education?
- Less than high school
- High school diploma or GED
- Some college; no degree
- Associates degree
- Bachelors degree
- Masters degree or higher
02
Which best describes your customer service experience?
- None
- Less than two years
- Two to four years
- Five or more years
03
Are you proficient in Microsoft Office applications?
04
Are you bilingual (English/Spanish)? Note: preferred but not required.
05
Do you have a valid drivers license issued by N.C. or another state? (Note: a valid drivers license is a current drivers license that is not revoked, suspended, or subject to limited restoration or conditional operation privileges.)
Required Question
Employer City of Greenville
Address 200 W. Fifth Street
Greenville, North Carolina, 27858
Phone 252.329.4492
Website http://www.greenvillenc.gov