This on-site Customer Service Representative role in Troy, MI offers $20/hour with competitive benefits including 401(k), health insurance, paid holidays, and time off.
New hires undergo a two-week training during standard hours, with work shifts rotating to cover 24/7 operations, including weekends and holidays.
The position involves responding to emergency calls, accurately entering sensitive data, and supporting field personnel. Candidates must demonstrate strong customer service skills, attention to detail, multitasking ability, and professionalism.
Qualifications include reliable transportation, basic computer skills, and flexibility for occasional overtime and short-notice schedule changes. Physical requirements may involve lifting, sitting, and manual dexterity. The role emphasizes teamwork, adherence to protocols, and supporting emergency response efforts.