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Customer Service Representative

CFS

Troy, OH

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JOB DETAILS
SALARY
$41,000–$52,000 Per Year
SKILLS
Communication Skills, Corrective Action, Customer Experience, Customer Support/Service, Detail Oriented, Interpersonal Skills, Inventory Reports, Logistics, Manufacturing, Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Order Processing, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Resolve Customer Issues, Root Cause Analysis, Sales, Sales Management, Sales Support, Shipping Requirements, Time Management, Writing Skills
LOCATION
Troy, OH
POSTED
1 day ago

Customer Service Representative
On-site | Troy, OH
Salary: $41,000-52,000


About the Company


Our client, who is a well-established manufacturing organization, is seeking a Customer Service Representative to join their customer service team. This is a fast-paced, high-volume environment, and they are looking for someone who is proactive, detail-oriented, and comfortable taking ownership of their work.


Responsibilities of the Customer Service Representative:



  • Accurately receive, process, and review customer orders, ensuring product availability, specifications, pricing, and shipping requirements are met.

  • Monitor the full order cycle from entry to on-time delivery, addressing issues quickly.

  • Serve as the primary contact for customers, collaborating with Sales, Marketing, Logistics, Manufacturing, and external partners to meet customer needs.

  • Handle inquiries, complaints, and non-conformances with professionalism.

  • Investigate root causes, recommend corrective actions, and provide clear resolutions to customers.

  • Maintain accurate open-order and aged-inventory reports, sharing updates with customers and Sales to support proactive account management.


Experience Preferred for the Customer Service Representative:



  • Minimum 3 years of customer service experience, preferably in manufacturing or a related industry.

  • Strong verbal, written, and interpersonal communication skills.

  • Proficiency in Microsoft Office (Excel, Outlook, Word).






About the Company

C

CFS

Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.

CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.

Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Financial Services
FOUNDED
1994
WEBSITE
http://www.cfstaffing.com/

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