Benefits/Perks
- Competitive hourly pay rate plus commission and/or bonuses
- Paid training
- Paid Time Off
- Dental/Medical/Vision
- Employee Affiliation Perks
Job SummaryThe Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner and agency manager with attaining agency service goals.Are you happy with your current career path? Do you feel that you are fulfilling all that you can do in your current position? Do you want to know what it is like to do more? Do you want to be part of a solid, winning team? We are one of the top agencies in the state and consistently rank among the best of the best. We help people when they need us, and we celebrate the best times in their lives when they take the next steps along the journey of life. If you are looking for something more, we just may be the more you're looking for!
Responsibilities
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
- Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
- Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Reviews, rate revision notification, and claims satisfaction process
- Processes change to existing accounts and policies
- Serves as a liaison on behalf of the customer between the agency and various business partners
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
- Schedules appointments with existing or prospective customers for agency employees
Qualifications
- Current Property & Casualty License for State of Arizona is a MUST
- Demonstrated customer service experience
- Effective communication skills, both written and verbal
- Experienced with PC software applications (Microsoft Office Suites, Microsoft Edge, Google Chrome)
- Solid knowledge and understanding of basic mathematical skills·
Join Our Team. Bring Your Dreams.
We are looking for talented, motivated individuals to join our team.
Agency Staff Career
Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? We are always seeking talented, motivated individuals to join our team.