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Customer Service Jobs in Tucson, AZ

Customer Service Representative

Cool Willy's

Tucson, AZ

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JOB DETAILS
SALARY
$16–$19 Per Hour
SKILLS
Calendar Management, Call Centers, Call Volume, Communication Skills, Computer Skills, Computer Systems, Consumer Promotions, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Documentation, HVAC, Maintenance - HVAC, Needs Assessment, Plumbing, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Service Delivery, Telephone Skills, Time Management, Vision Plan, Writing Skills
LOCATION
Tucson, AZ
POSTED
Today
Job description

Job Summary
Are you a driven and enthusiastic individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and excel at managing high call volumes? If so, we want you to be part of our dynamic team at Cool Willy's, a leading HVAC and Plumbing provider in Tucson, AZ. This role requires strong communication skills and a customer-focused attitude to ensure a positive experience for all customers.

Key Responsibilities:
  • Handle High Call Volumes: Efficiently manage a large number of inbound and outbound calls daily, addressing customer inquiries, scheduling service appointments, and providing timely solutions.
  • Proactive Outbound Communication: Initiate outbound calls to follow up on service inquiries, inform customers about promotions, and ensure customer satisfaction.
  • Customer Engagement: Build and maintain strong relationships with customers by understanding their needs and providing tailored HVAC service solutions.
  • Collaboration: Work closely with the dispatch and technician teams to coordinate schedules and ensure seamless service delivery.
  • Documentation: Accurately record customer interactions, service details, and other relevant information in the company's CRM system.

Qualifications:
  • Experience: Previous experience in a call center or customer service role, especially in the HVAC or related industry, is preferred.
  • Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.
  • High Drive: Self-motivated with a strong work ethic and the ability to thrive in a fast-paced environment.
  • Problem-Solving: Ability to think quickly, resolve customer issues effectively, and handle stressful situations with composure.
  • Technical Proficiency: Comfortable using computer systems, scheduling tools, and CRM software.

Benefits and Compensation:
  • Pay: $16-$19 Per Hour
  • Monthly Bonus
  • Full Benefits Package
  • PTO

Join our Cool Willy's team as a Customer Service Representative where you will play a crucial role in enhancing the customer experience while developing your professional skills in a supportive environment!

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Professional development assistance
  • Vision insurance

Shift:
  • Day shift
  • Morning shift

Location: 1435 S. Euclid Ave, Tucson AZ 85713

About the Company

C

Cool Willy's

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