The Customer Service Representative assists in selling and promoting waste management services through calls and email, supporting outside sales with appointment setting, customer tracking, and quotations.
They provide professional, courteous service, handle customer inquiries, resolve issues, and document complaints. Responsibilities include managing accounts, processing payments, generating work orders, and maintaining records.
Requirements include a high school diploma or GED and 1-2 years call center experience. Skills needed are effective communication, problem-solving, organization, and proficiency in Microsoft Office.
Work is primarily in an indoor office with moderate noise. Benefits include paid time off, medical plans, 401(k), holidays, and employee assistance. The role offers growth opportunities, emphasizing teamwork and sustainability.
Equal opportunity employment and work authorization are required.