Customer Service Representative

NOV

Tulsa, OK

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JOB DETAILS

SKILLS

Accidental Death and Dismemberment (AD&D), Continuous Improvement, Contract Review, Customer Support/Service, Dental Insurance, Documentation, Health Plan, High School Diploma, High-Throughput Screening (HTS), Insurance, International Sales, Microsoft Excel, Microsoft Outlook, Microsoft Word, Policy Development, Presentation/Verbal Skills, Procedure Development, Progress Reports, Purchase Orders, Quality Management, Risk Analysis, Sales, Writing Skills

LOCATION

Tulsa, OK

POSTED

2 days ago

PRIMARY DUTIES & RESPONSIBILITIES* Contact customers to define the necessary scope of work.* Work closely with credit and compliance to ensure orders are completed.* Provide outstanding customer service.* Work on difficult issues regarding client complaints and other issues.* Work closely with department managers, such as sales, on updating policies and procedures for client services.* Creation and control of quotes according to customer needs by successfully following the completion of the Contract Review and Risk Analysis.* Communicate with customers on Contract Review and/or Risk Analysis matters for clarification.* Responsible for ensuring purchase orders received from customers are aligned with quotes and confirm customer eligibility.* Responsible for revising and adjusting quotes.* Communicate with the customer regularly reporting progress of all jobs in order to keep them properly informed.* Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvement.* Pursue continuous improvement on their own activities and operations.* Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other Corporate guidelines.* Backup to Customer Service Assistant, performing duties such as international sales orders, letters of credit, and creating export documentation with HTS and ECCN codes.* Perform other work-related tasks as assigned.EDUCATION & EXPERIENCE QUALIFICATIONS* High School Diploma or GED Equivalent* High educational degree (desirable)* Sales Specialization (desirable)* Mechanical knowledge is preferred.JOB REQUIREMENTS* Proficient in Microsoft Word, Excel, and Outlook* Excellent Verbal and Written Communication skillsCOMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)* 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.* Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.* FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).* FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).* FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).* All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.* All regular full-time employees receive up to 11 paid holidays per year.

About the Company

NOV

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