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Customer Service Representative- Tulsa, OK

Georgia IT

Tulsa, OK

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JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, Computer Software, Customer Support/Service, Fax Machines, Help Desk Software, High School Diploma, Presentation/Verbal Skills, Problem Solving Skills, Telephone Skills, Telephone Technology, Training/Teaching, Writing Skills
LOCATION
Tulsa, OK
POSTED
Today
Customer Service Representative

Essential Job Functions

  • Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
  • Records call on account history record with results of the inquiry; initiates required confirmation.
  • Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Basic Qualifications

  • High school diploma or G.E.D.
  • Zero or more years of customer service or other telephone experience
  • Experience working with organizational functions and personnel
  • Experience working with fax machines, computer software, and telephone technology
  • Experience working with and skilled in the use of help desk software

Other Qualifications

  • Basic business and analytical problem solving skills
  • Basic communication skills
  • Ability to follow oral and written directions

Work Environment

  • Office environment- May require shift work

About the Company

G

Georgia IT

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