Customer Service Representative

Job Description:

Now hiring for a Customer Service Representative

Location: Upland, CA

Pay Rate: $20.00 - $26.00 per hour

Monday - Thursday | 7:00 AM - 6:00 PM

Customer Happiness Specialist (Yes, It's a Real Job!)

Looking for Customer Service Representative jobs in Upland where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required.
• Additional coursework in business administration, customer service, accounting, or a related field preferred.
• Basic proficiency with Microsoft Office and computerized customer account systems.
• Ability to learn municipal policies, utility billing procedures, and cash handling practices.

Experience Requirements

• 1 to 2 years customer service in a city or county environment.
• Experience handling customer inquiries, account issues, and payment transactions.
• Strong verbal and written communication skills with the ability to interact professionally with diverse customers.
• Ability to manage multiple tasks and provide accurate information in a fast-paced environment.
• Experience maintaining confidential records and handling sensitive customer information.

Preferred Qualifications

• Experience with utility billing, collections, licensing programs, or municipal government services.
• Knowledge of customer account management and cash receipting procedures.
• Strong conflict-resolution and problem-solving skills.
• Ability to handle difficult customer situations with professionalism and empathy.
• Experience working with billing software, databases, and customer relationship management systems.

Physical Capabilities

• Ability to sit, stand, and work at a customer service counter for extended periods.
• Frequently use computers, telephones, and office equipment throughout the workday.
• Ability to communicate clearly in person, by phone, and through written correspondence.
• Capable of performing repetitive data entry and administrative tasks with accuracy.

Job Duties

• Provide exceptional customer service to residents, businesses, and the public by phone and in person.
• Answer questions and provide information regarding utility accounts, billing, licensing, fees, and city services.
• Process payments, maintain cash receipts, and balance transactions accurately.
• Assist customers with account inquiries, service requests, and payment-related concerns.
• Handle delinquent utility account issues and explain collection procedures and payment options.
• Issue and process business licenses, permits, and other city-related fees and applications.
• Maintain accurate customer records and update account information in city databases.
• Resolve customer concerns professionally while ensuring compliance with city policies and procedures.
• Support daily administrative operations and maintain a high level of customer satisfaction.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also." -Staffmark, Customer Service Rep

Your voice is your superpower. Put it to work - Apply today.

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Service Representative helps customers receive the information, assistance, and support they need while representing the organization with professionalism and respect. This role requires strong communication, organization, and customer service skills.

The Customer Service Representative supports efficient business operations through accurate documentation, timely follow-up, and collaborative problem solving. Successful professionals contribute to positive customer relationships and long-term satisfaction.

This role offers rewarding opportunities for individuals who enjoy working with people and solving problems.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.