Customer Service Representative

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

No prior experience is necessaryApply for the position today by completing the form and completing the assessment.

Salary Range: $20000.00 - $30000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Responsibilities

Support the sales team with daily operations and administrative tasks

Assist with lead follow-up, appointment coordination, and outbound confirmations

Help track prospects, opportunities, and next steps in agency systems

Prepare sales materials, applications, and documentation

Coordinate between sales, service, and agency leadership to ensure smooth handoffs

Maintain accurate records and follow-up timelines

Identify process improvements that help the agency operate more efficiently

Provide a professional, timely experience for prospective and existing clients

Strong organizational and follow-up skills

Comfortable communicating by phone, email, and text

Detail-oriented with the ability to manage multiple priorities

Interest in sales, operations, or business development

Coachable and open to learning new systems and processes

Reliable, professional, and self-motivated

Preferred (but not required):

Previous experience in sales support, operations, customer service, or admin roles

Experience working in a fast-paced, goal-oriented environment