Customer Service Representative / Utilities Department

Customer Service / Collections Specialist

Pay: $20.00 / hr

Location: Georgetown, TX

Shift: Monday – Friday | 8:00 AM – 5:00 PM (Enjoy your evenings and weekends free!)

Make an Impact in Your Local Community

Are you a skilled communicator who excels at problem-solving and helping people? Openwork is seeking a dependable Customer Service & Collections Specialist to support essential daily utility and account operations in Georgetown!

This role is ideal for someone who thrives in a fast-paced environment, possesses strong attention to detail, and brings a patient, empathetic approach to customer resolution.

What You’ll Be Doing

• Customer Support: Assist residents with service requests, utility connections/disconnections, and account inquiries.

• Payment Processing: Handle cash and digital payments accurately, reconcile balances, and manage data entry in CRM systems.

• Account Management & Collections: Guide customers through billing questions, resolve past-due balances, and set up manageable payment plans.

• Problem Resolution: Troubleshoot account discrepancies and ensure clear, professional communication at every step.

What You Bring

• Communication Skills: Excellent verbal and written skills with a friendly, service-first attitude.

• Tech-Savvy: Proficiency with billing/CRM software and Microsoft Office (especially Excel).

• Detail-Oriented: High accuracy with financial data, cash handling, and record-keeping.

• Problem Solver: Ability to remain patient, empathetic, and resourceful in deadline-driven situations.

The Perks

• $20/hr Base Pay with reliable, full-time hours

• Ideal Schedule: Standard 8:00 AM – 5:00 PM hours with guaranteed weekends off

• Stable Work Environment: Supporting essential local services in a structured setting

• Collaborative Culture: Work alongside a supportive, team-focused crew

About Openwork

At Openwork, we’re a talent-first staffing company with 50+ years of connecting great people to great careers. We make finding your next big move straightforward, respectful, and rewarding.

Openwork is an Equal Opportunity Employer (EOE).

Ready to launch your next career move?

Apply today! Visit us at www.openwork.com to get started.