Customer Service Representative - Utility Services

Customer Service Representative - Utility Services

Salary

$38,451.00 Annually

Location

14 Interchange Drive, Savannah, GA

Job Type

Full-Time Permanent

Job Number

2603417

Department

Revenue - Utility Services

Opening Date

10/06/2026

Closing Date

10/13/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Purpose

The City of Savannah is looking for an energetic, self-motivated, and customer service-oriented individual to join our team in the Utilities Services Department! Do all of these characteristics sound like you? Apply today!

This position performs clerical and customer service support for department operations.

Essential Job Functions

• Provides high-level customer service; assists customers with complex service complaints and discrepancies.
• Types, formats, edits, revises, proofreads, and prints reports, correspondence, memoranda, contracts, agreements, technical charts, tables, and other specialized materials.
• Handles inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
• Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted.
• Distributes and accepts applications; assists customers
• Receives, reviews, and prepares work orders; works with customers to identify service needs; ensures work orders are completed accurately; manages and maintains customer records; provides information to customers regarding codes and other regulatory requirements.
• Maintains filing system, records data correctly in general ledgers and activity logs, and prepares special or recurring activity status reports and spreadsheets. Receives and responds to inquiries and requests for service from the public and other personnel in person and by telephone.
• Explains policies and procedures to internal and external customers.
• Performs related work as assigned.

Minimum Qualifications

High School diploma or GED equivalent with two (2) years of experience in customer service, billing, finance, bookkeeping; or an equivalent combination of education and experience.

Bilingual skills a plus.

Additional Requirements

Background investigation, including a supervised drug screen, post offer/pre-employment medical screen, and verification of education, certifications, and licenses required prior to employment

Additional Information

• Knowledge of governmental accounting principles and practices.
• Knowledge of municipal auditing principles and practices.
• Knowledge of City budgetary policies.
• Knowledge of relevant local, state, and federal regulations.
• Skill in developing short- and long-range plans.
• Skill in establishing priorities and organizing work.
• Skill in creating computerized spreadsheets.
• Skill in completing complex financial audits.
• Skill in public and interpersonal relations.
• Skill in oral and written communication.

CITY OF SAVANNAH EMPLOYEE BENEFITS

Overview of Benefits

Paid Holiday

Paid Vacation

Paid Sick Leave

Defined Benefit Retirement Pension Plan

Protective Services Retirement Plan (select positions)

Deferred Compensation Retirement Plan

Retirement Seminars

PPO Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Wellness Programs

Health & Wellness Incentives

Long Term Disability

Excellence and Service Recognition

Employee Development and In-Service Training

Educational Assistance Program

Uniform Allowance (select positions)

Employee Assistance Program

Discounts and Memberships

Employee Relations

Direct Deposit

Credit Union

Pretax Parking Deductions

Employer Assisted Home Purchase Program

Domestic Partnership Benefits

Healthcare

PPO Medical Plus Plan

PPO Medical Basic Plan

Dental Plus Plan

Dental Basic Plan

Vision Service Plan

Life Insurance

Basic Life and ADD

Supplemental Life Employee

Supplemental Life Spouse

Supplemental Life Child

Benefits costs are paid by the City of Savannah, by the employee or shared by both the City and the employee.

01

Do you have a High School Diploma or GED ?

• Yes
• No

02

Describe your experience providing customer service, particularly when handling difficult complaints, billing discrepancies, or complex customer inquiries. How did you resolve the situation?

03

Tell us about your experience with data entry, record-keeping, spreadsheets, billing, bookkeeping, or maintaining customer records. What tools or software have you used?

04

This position requires communicating policies and procedures while handling sensitive customer concerns. Describe a time when you had to explain a policy or procedure to a customer or coworker and ensure they understood it.

Required Question

Employer City of Savannah

Address 6600 Abercorn Street

Suite 100

Savannah, Georgia, 31405

Phone 912-651-6484

Website http://www.savannahga.gov