Customer Service Representative

At PFS Group, one of the nation's fastest-growing patient financial services companies, we help patients understand and resolve their medical bills with clarity while delivering exceptional customer service. As a Customer Service Representative (CSR), you will play a key role in our call center by assisting patients with account questions, setting up payment plans, and providing thoughtful, attentive care. This is your opportunity to join a growing, friendly, and mission-driven team that values outstanding customer service, rewards strong performance, and is committed to doing the right thing for every patient.

Job Responsibilities

• Communicate with patients by phone to resolve account balances
• Help patients understand their bill and assist with payment options
• Accurately document conversations and collect and verify patient information
• Interact with patients over the phone, aiming to achieve first-call resolution by demonstrating empathy, patience, and professionalism
• Meet daily and monthly performance metrics including call volume and quality
• Collaborate with team leads and trainers to grow your knowledge and effectiveness

• Customer service mindset and strong verbal communication skills
• Ability to stay calm under pressure and handle sensitive conversations
• Computer literacy (navigating multiple systems at once)
• Experience in a call center or high-volume phone environment preferred
• Healthcare or insurance background is a plus
• CUBS, EPIC, or similar platform experience is a plus
• Bilingual (Spanish/English) is a plus

• Earn up to $450 per month through our performance bonus program
• 10 days PTO in your first year
• Paid birthday off after your first year
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Company-provided life insurance and long-term disability
• Weekday-only call center: no nights or weekends (variety of shifts available)
• Referral bonus program
• Friendly, mission-driven workplace with opportunities to grow

• Employment is contingent upon successfully passing a pre-employment background check and drug screening
• Professional appearance and conduct are expected at all times
• PFS Group is a non-smoking workplace
• Candidates must be legally authorized to work in the United States
• This position is based on-site at our call center for the first 90 days
• Remote work opportunities may be available after 90 days, contingent upon meeting performance, quality, and attendance standards