Administrative Skills, Communication Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Detail Oriented, Health Insurance, Lead Generation, Maintenance - HVAC, Maintenance - Plumbing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Organizational Skills, Presentation/Verbal Skills, Project Schedule, Record Keeping, Telephone Skills, Writing Skills
Ray and Son Heating and Air Conditioning | Valdosta GA
Locally owned and operated since 1965.
We are a full-service commercial mechanical contractor serving Nashville, Valdosta and the surrounding areas with HVAC and plumbing services for residential homeowners and commercial businesses.
Our TEAM is very dedicated to what they do and are in it "for the long haul." The average employee has 10 or more years of service with our company.
Customer Service Representative | $16.00 - $18.00 per hour, depending on experience
Work Hours: Monday through Friday | 8:00 am to 5:00 pm
What You Will Be Doing:
- Answering incoming calls
- Assisting customers with questions about services, and concerns/complaints
- Follow up with customers about lead time for technicians
- Supporting lead generation and scheduling projects
- Assisting the service dispatcher with scheduling
- Data entry, digital record keeping, and other supporting other office functions
Benefits:
- Medical Insurance 60% paid for employee
- Vision & Dental insurance
- Other supplemental insurance options
- 2 Weeks (80 hours) Paid Vacation
- 6 Paid Holidays
- 3 personal / sick days (24 hours)
- 401K + company match
What We Are Looking For:
- 2 years of customer service experience, preferably in an office setting
- Able to talk on the phone and take notes into our CRM systems
- Excellent communication skills, both written and verbal
- Organizational skills and attention to detail
- Microsoft office experience - Word, Excel and Outlook
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Ray & Son Heating & Air Conditioning