Sign upLog in

Customer Service Representative

Fitzsimmons Insurance Services Inc.

Van Alstyne, TX

Apply
JOB DETAILS
SKILLS
Claims Processing, Coaching, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Dental Insurance, Detail Oriented, Insurance, Licensing, Marketing, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Safety/Work Safety, Sales, Team Player, Time Management, Training/Teaching, Vision Plan, Writing Skills
LOCATION
Van Alstyne, TX
POSTED
30+ days ago
Benefits:
  • Licensing paid by agency
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

About our Agency:
Our agency is built around growth, strong coaching, and a positive team culture. We’re passionate about helping our team members succeed while also maintaining a healthy work-life balance, especially around important family events.

We offer dental and vision coverage for employees and their families, a 401(k), licensing support, and access to extensive training and nationally recognized sales coaching. Our team participates in daily coaching meetings and weekly one-on-one development to help everyone continuously improve.

Our culture is upbeat and supportive, with company promotions, team-building events, travel opportunities, retreats, and celebrations throughout the year. We truly care about our team’s professional success and personal well-being, and we’re looking for someone who wants to grow in a positive, high-performing environment.


Position Overview: 
As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.


Responsibilities: 
  • Establish customer relationships and follow up with customers, as needed.
  • Responding promptly to customer inquiries via phone and email.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem-solving
  • Able to learn computer functions
  • Ability to work in a team environment
  • Prior Allstate experience preferred

About the Company

F

Fitzsimmons Insurance Services Inc.

Resume Resources

Free Resume TemplatesFree Resume Builder