Customer Service Representative

Position would require the candidate to be a W2 employee of Donatech.
US Citizenship/Permanent Resident Required.

Working in a fast-paced environment, this position will be the point of contact for customer interaction and will be required to work with various departments to provide quality service and deliver orders on time.

Duties: Responsible for sales cycle (quotation, order entry, process shipping docs, invoicing, follow up with the customer, etc.); Answer customer inquiries in a timely manner; Maintain customer relations; Remedy customer issues; Communicate and coordinate with internal departments; Act as backup for front desk (i.e., covering phones, greeting visitors); Cold call customers; Work with customers to understand and anticipate future needs.

Experience: 2-4 years

Has developed knowledge and skills through formal training or considerable work experience
Entry level often for those with work experience in the skill area
Works within established procedures with a moderate degree of supervision
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes
sound decisions

Education: Requires a high school diploma or equivalent.