Customer Service Representative - Vietnamese Speaking

About the role

We’re looking for a Vietnamese-speaking Customer Service Representative who thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience. In this role, you’ll handle back-to-back inbound calls, assisting customers with product troubleshooting, setup, and issue resolution. You’ll also manage claims, replacements, and escalations while identifying opportunities to educate customers and recommend Brio products that meet their needs.

The ideal candidate is fluent in both Vietnamese and English, detail-oriented, coachable, energetic, and an effective communicator who is comfortable managing a high volume of customer interactions. This is a great opportunity for someone who enjoys problem-solving and is looking to grow within the company.

What you'll do

• Handle highvolume inbound calls and providetimely, professional support

• Assistcustomers withproduct setup, troubleshooting, and technical guidance

• Processclaims, replacements, and warrantyrelated requests

• Resolve customer concerns with a strong focus oncustomer satisfaction and retention

• Accurately document interactions and updates in internal systems

• Identifyopportunities toupsell products or services(no commission, bonus incentives available)

• Collaborate with internal teams to ensure smooth resolution of customer issues

• Maintain a positive,solution-orientedattitude in afast-pacedenvironment

Qualifications

• 1–2+ years ofcall center or high-volume customer service experience

• Experience supportinge-commerce customersis a plus

• Familiarity withERP systems (Sage preferred)is a plus

• Experience usingSalesforce or similar CRM toolsis a plus

• Strong communicationskills with abubbly, personable, and professional demeanor

• Ability to handleconstructive feedbackand continuously improve performance

• Highlydetail-orientedwith strong organizational and follow-up skills

• Comfortable multitasking and managing multiple priorities

• Basic computer skills (Excel, Word, Outlook)

• Reliable attendance and strong work ethic

What we're looking for

• Someone who genuinely cares about thecustomer experience

• A team player who bringspositive energyto the workplace

• A quick learner who can adapt to new systems and processes

• A self-starter who can work independently while staying aligned with team goals

• Someone interested inlong-term growth opportunitieswithin Brio

Pay

• $24.00 per hour

• Performance-based bonus incentives tied to sales and customer outcomes

• Opportunity forcareer growth and advancementwithin the company

Benefits / Perks

We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:

• Medical, Dental, Vision, Life Insurance
• 401K Retirement Plan
• Paid Vacation Time
• Paid Holidays
• and More!