Customer Service Representative w/d Data Entry

Roles and Responsibilities

• Must be available to work any 8-hour shift from 7am to 7pm.
• Provide functional telephone support for resolution of customer problems, incidents, issues, requests, and queries.
• Ensure proper documentation, notification, and escalation of contacts.
• Operate phone queue and participate in scheduled training.
• Manage incoming phone calls from the provider and customer communities in a prompt, courteous, and concise manner.
• Maintain appropriate documentation for all calls clearly and concisely, following all QA requirements.
• Transfer callers to other units as necessary.
• Meet individual performance standards and cross-train to other areas and assist as required.

Required Experience

• Minimum of 6 months to 1 year of customer care experience.
• High School Diploma or GED preferred. Medicaid Experience optional.
• Excellent communication skills and the ability to work creatively and analytically in a problem-solving environment.
• Good written, oral, and interpersonal communication skills.
• Must be eager to contribute to a team-oriented environment.
• Professional skill requirements and a desire to work in an information systems environment.

Would be Nice to Have Skills

• Experience with AWS CRM, Client office experience.
• Effective multi-tasking.

Additional Information

• Work location: Austin, TX
• Local Candidates preferred - Remote
• No Visa Restrictions.