We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone.
In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner.
Pay - $16.00 + an hour
Call Center Representative Responsibilities
*
Handle inbound and outbound client calls in a timely manner
*
Follow company's call center scripts
*
Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
*
Work with the client to verify or clarify information
*
Diffuse angry or upset clients as needed
*
Build relationships with customers based on trust and reliability
*
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
*
Make sales or recommend additional services and products to customers
*
Attend all necessary training as needed
Call Center Representative Requirements
*
Previous experience in a customer service role, preferably as a Call Center Representative
*
High school diploma/GED preferred
*
Exceptional customer service skills
*
Excellent organizational and multitasking skills
*
Superb verbal communication skills
*
Proficiency with computers, particularly CRM software and Microsoft Office Suite
*
Quick and accurate typing skills
*
Strong critical thinking and decision making skills