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Customer Service Representative

Sunsource

Warren, MI

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Communication Skills, Customer Satisfaction, Customer Support/Service, Distribution Services, Electronics, Field Sales, Finance, Hydraulic Engineering, Manufacturing, Microsoft Excel, Microsoft Word, OEM (Original Equipment Manufacturer), Order Processing, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Product Pricing, Purchasing/Procurement, Resource Management, Robotics, Sales, Sales Closing Skills, Technical Support, Warehousing, Writing Skills
LOCATION
Warren, MI
POSTED
Today
Paragon Technologies, a SunSource company, specializes in providing world-class service, repair and re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. customer satisfaction and contribution margins by consistently and accurately processing of orders, requests for price and delivery information, returns, order status, order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs.Experience, Education and Skills* Two years of industrial repair and/or industrial distribution experience.* 2+ years of customer service experience in a manufacturing or distribution environment.* Proficient with software programs relating to the customer service position, including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs.* Demonstrate strong verbal and written communication skills as well as strong problem-solving skills.* Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business.Responsibilites* Approach: process in bound customer calls from customers regarding order status, pricing, product availability and delivery schedules.* Customer Knowledge: develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base.* Internal Know-How: demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems.* Resource Management: demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing.* Technical Competence: demonstrate basic knowledge of SunSource technology and service offerings.Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).Sun-Source | Privacy Policy #paragontechasscWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Company

S

Sunsource

SunSource, a leader in industrial and mobile fluid power distribution for the past 70 years, provides customers with innovative solutions that help reduce maintenance costs, lower operating costs and increase productivity. The solutions are part of the SunSource Advantage: a comprehensive program offering design and engineering support; supply chain optimization; productivity solutions; value-added services; and repair capabilities.
COMPANY SIZE
500 to 999 employees
INDUSTRY
Manufacturing
FOUNDED
1929
WEBSITE
http://www.sun-source.com/

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