Customer Service Representative

Flexaust Inc

IN

JOB DETAILS
SALARY
$20–$23 Per Hour
SKILLS
Calculators, Cargo/Freight, Change Requests/Orders, Customer Support/Service, Purchase Orders, Return Merchandise Authorization (RMA), Time Management
LOCATION
IN
POSTED
30+ days ago

Apply for a Job Description: Qualifications and Responsibilities

Ability to do mathematical calculations and grammar skills usually acquired through a 12th grade education. Good telephone diplomacy and record of attendance. Working knowledge of calculator, products, ability to cross reference competitor's product, computer entry, and transmission.

Typical Duties and Essential Responsibilities:

• Clarifies descriptions, checks prices, and assigns plant mail and telephone purchase orders daily. • Compares and matches confirmations with telephone orders for accuracy. • Timely processes change orders, quotations, material return authorizations and cost requests. • Maintains and keeps current regional open order file. • Monitors ship dates and advises customers of order status. • Upon request, expedites and traces overdue purchase orders as well as figures freight costs. • Timely follow-up on quotes and sample orders. • Performs any other related duties as assigned by immediate supervisor and other management as required.

Quantifiable Measures:

• Timeliness of mail and telephone orders daily, accuracy of required reports and description clarification and plant assignment. • Open order file current and correct. • Accuracy of pricing. • Proofreading and expediting current and accurate. • Filing current and correct. • Quotations, change orders, cost requests, and material return authorizations current and correct.

Requirements:

Ability to do mathematical calculations and grammar skills usually acquired through a 12th grade education. Good telephone diplomacy and record of attendance. Working knowledge of calculator, products, ability to cross reference competitor's product, computer entry, and transmission.

Typical Duties and Essential Responsibilities:

• Clarifies descriptions, checks prices, and assigns plant mail and telephone purchase orders daily. • Compares and matches confirmations with telephone orders for accuracy. • Timely processes change orders, quotations, material return authorizations and cost requests. • Maintains and keeps current regional open order file. • Monitors ship dates and advises customers of order status. • Upon request, expedites and traces overdue purchase orders as well as figures freight costs. • Timely follow-up on quotes and sample orders. • Performs any other related duties as assigned by immediate supervisor and other management as required.

Salary Description $20.00- $23.00

About the Company

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Flexaust Inc