Customer Service Representative

Pay Rate: $20 per hour
Duration: 11/9/2026 - 5/8/2027
Location: Warwick, RI
Work Mode: Hybrid

Responsibilities:

• Support customers calling with questions related to defined benefit annuities or pensions.
• Provide clear explanations of policy details, payments, and account status.
• Complete account maintenance requests such as direct deposit and address changes, beneficiary and death notifications.
• Aid throughout the claims process.

Requirements:

• High school diploma or equivalent.
• Minimum 2 years of customer service or call center experience, preferably in financial services.
• Minimum 1 year of experience with Windows-based operating systems (Microsoft Office, Suite, etc.).

Preferred Skills:

• Ability to clearly explain complex financial information in a way customers can easily understand.
• Strong attention to detail and accuracy.
• Comfortable multitasking across multiple systems during live customer interactions.
• Ability to use AI enhancements to complete job tasks.
• Handle sensitive financial information with professionalism and confidentiality.
• Strong reliability through consistent attendance and adherence to schedules.

Benefits:

• Training conducted on-site at our Warwick, Rhode Island office.
• Five-week instructor-led training program followed by a two-week nesting period.
• Reliable attendance throughout the training period is mandatory.
• After successful completion of quality certification/assessment, the position will transition to working from home.
• Agents must work in the Warwick office at least one day per month.
• Agents experiencing system issues at home will be required to travel to the Warwick office until resolved.