Customer Service Representative

Pay Rate: $20 per hour
Location: Client States; Warwick, RI. (must be within a 50-mile radius)
Work Mode: Virtual Role with In-Person Training

Summary:

• Must be available for the full duration of in-office training from Nov 9 - Dec 18, Hours of training: 8:30am - 5pm EST Monday - Friday
• Hours post training: Must be available 8am - 11pm Monday through Friday
• Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can change to meet business needs and additional hours may be asked per business need
• Will receive a consistent schedule within that time frame after training

Responsibilities:

• Enhance and strengthen relationships between the customer and company
• Perform responsibilities in a consistent, professional manner while displaying superior interpersonal and service skills
• Virtual roles predominantly work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
• Service customers who possess a company policy by responding to requests via telephone
• Research and respond to requests and discuss options regarding various aspects of the policy and procedures
• Assist with site access and refer requests for other policy modifications to appropriate areas

Requirements:

• 1 year of call center experience preferred or customer service experience
• Intermediate computer literacy/proficiency
• Ability to multi-task/operate multiple screens while speaking with customers
• Microsoft Office experience strongly preferred
• New hires should live in a commutable distance from the site the role is posted in
• High school diploma or GED equivalent
• Must have ability to work shifts between the hours of 8 AM and 11 PM ET, Monday through Friday
• Strong knowledge of troubleshooting for different browsers (Chrome, Edge, Firefox), clearing cookies and cache, screenshots etc.
• Experience accessing and navigating up to 10 electronic systems to provide complete response
• Must possess a professional and engaging phone voice and demonstrate a true desire to help people
• Demonstrate ability to learn quickly and willingness to obtain functional knowledge and understanding of company products
• Possess excellent oral & written communication skills along with a professional and engaging phone voice and superior telephone etiquette
• Excellent active listening skills with ability to comprehend and articulate clearly to customers in a dynamic and fast-paced environment while promoting a world-class image of the company
• Demonstrate ability to work in a team environment to improve service to internal and external customers while also demonstrating an ability to work independently from home
• Ability to generate innovative ideas for process improvements and problem-solving