Customer Service Representative

Computer Procedures Coordinator

Job Description

A labor union fighting for worker rights and representing over 1.3 million members in a wide range of occupations in both private and public sectors.  

We are looking for a Computer Procedures Coordinator to join the staff of our Bookkeeping Systems department at the our headquarters located in Washington, DC.  This is an in-office role, requiring on-site work at our headquarters. 

Under the general supervision of the Department Director, this help desk role supports and assists users at other offices located throughout the United States, Canada, and Puerto Rico in bookkeeping and membership management software. 

Duties and responsibilities of this position include:

• Assisting users, via phone and internet, in analyzing and solving procedural problems related to our proprietary dues collection and member management system (i.e. recording the collections of dues, membership status changes, corrections, printing custom reports, and general inquiries).
• Assisting users, via phone and internet, regarding inquiries pertaining to Intuit QuickBooks bookkeeping software (i.e. writing checks, entering journal entries, troubleshooting errors with custom reports, and general bookkeeping inquiries).
• Answering and directing incoming calls, taking messages, and responding to emails.
• Being adept in the membership and bookkeeping procedures and guidelines as required by the  Union and ensuring those guidelines are followed when assisting users.

Schedule:

• Monday – Friday / 9:00 a.m. – 5:00 p.m. This is an in-office role, requiring on-site work at our headquarters.

Qualifications and skills:

• Excellent problem-solving and troubleshooting skills.
• The ability to communicate effectively in an accessible manner to non-technical users.
• Customer service focus and helpful mindset.
• Strong technical and procedural understanding as well as the ability to communicate clearly with others.
• Fluency with Microsoft Office suite (Word, Excel, and Access).
• Previous experience in technical support, accounting, finance, or another related field.
• QuickBooks Desktop certification or a minimum of five years’ experience required.

If you are interested in this opportunity, apply today.

(Please note: it is an On Site position.)