BancFirst Corp logo

Customer Service Representative

BancFirst Corp
  • Weatherford, OK
    7 days ago
    BancFirst Corp

    Job Description

    Customer Service Representative

    Weatherford, OK

    Onsite Position

    122 N. Broadway, Weatherford 73096

    HOURS

    Full Time

    M-F 8:15-5:00

    POSITION SUMMARY

    Ideal candidate is seeking long term employment with room for advancement, is committed to excellent customer service while complying with policy and procedure and has an outstanding personality. Ideal candidate likes working with customers to help recommend products and services that meet their needs and are driven by results and enjoy selling.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

    Greet customers and facilitate a welcoming and customer focused environment

    Build and maintain relationships with customers to help identify financial products and services that meet their personal needs

    Open accounts, including but not limited to, savings, checking, business, CD/IRA accounts

    Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc

    Responsible for maintaining legal documents

    Promote BancFirst services through cross selling banking products to new and existing clientele

    Perform monthly sales reporting

    Regular and consistent attendance and punctuality is an essential function of this position

    Perform other job-related duties and special projects as assigned

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

    REQUIREMENTS

    High School Graduate/GED

    Strong customer service skills

    Ability to generate referrals including making on site visits with local businesses

    Ability to work effectively as a team member and with customers

    Strong work ethic and high integrity

    Knowledge of policies and procedures as well as federal guidelines

    Ability to acquire an understanding of BancFirst products and services

    Proficient in computer usage, strong knowledge of Microsoft Office

    Friendly, outgoing, confident, assertive and enthusiastic personality and must work well with others

    Participate in community efforts sponsored by BancFirst

    Critical thinking skills

    Work well under stress and deadlines while managing multiple tasks

    Professional appearance and demeanor always

    Outstanding listening and communication skills, both written and verbal

    Demonstrate good attendance and punctuality

    Takes ownership of professional growth and welcomes coaching to optimize results

    PREFERRED SKILLS

    Successful sales record in a retail banking environment; with knowledge of bank products and services

    Previous banking experience and/or customer service experience in related field preferred

    Bilingual (Spanish) a plus

    Accountable for results and eager to learn from setbacks to produce better outcomes

    PHYSICAL REQUIREMENTS

    Constant use of computer screens

    Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

    Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching

    Ability to sit and/or stand for long periods of time during the workday

    Long periods of typing and repetitive motion

    Ability to lift and/or move and carry 10-25 pounds

    Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

    EOE - BancFirst is an Equal Opportunity employer.

    Diversity…Our differences enhance business performance.

    Numbers & Facts

    LocationWeatherford, OK
    IndustryBanking
    Company Size1,000 to 1,499 employees
    Year Founded1989
    Websitehttps://www.bancfirst.bank

    Benefits

    401K

    About Company

    Oklahomans Banking Oklahoma

     

    We're BancFirst. Unlike many banks these days, we've always been very clear on who we are and where we're going. Partly because we've never lost sight of where we came from.

     

    First and foremost, we're proud to call ourselves an Oklahoma bank. In fact, our banking lineage goes all the way back to the Run of '89, so our roots go deep in Oklahoma soil. Over the years, BancFirst has grown from a confederation of community banks throughout the state, to a multi-bank holding company, to the largest state chartered bank in Oklahoma. Today, we have locations in small towns and large cities throughout the state.

     

    When we say that we're an Oklahoma bank, we mean that our business identity has always been built around a commitment to Oklahoma and Oklahomans. That commitment has never changed and has brought us a great deal of success. Over the years it has developed into precepts that are at the very heart of our business philosophy.

     

    • We believe it's important to be actively, personally involved in the communities we serve: we participate.
    • We believe it's important to invest our resources in those communities: we keep Oklahoma dollars in Oklahoma.
    • We believe that prosperity flows from the honest effort put forth each day by each of us: we work hard.

     

    There may be banks with more locations and banks with lots of offices in other states, but no bank anywhere can match our loyalty to Oklahoma. At BancFirst, we've always thought it was good business to put Oklahoma first. We still do.

     

    As a prospective employee, it’s important that you understand the way we look at our business and our attitude toward our fellow Oklahomans.

     

    You’ll Like Our Style

    BancFirst's business "style" flows naturally out of who we are - Oklahomans. That means you can expect a friendly, helpful attitude when you work with us, as well as pride in the contribution we make every day to Oklahoma's prosperity.

     

    It also means a natural preference for doing business up close and personal. While we've never been slow to take advantage of technological opportunities, we've also never lost sight of a basic banking truth: that ultimately, every banking relationship is a relationship between people. That's why so much of our business is built on long-term relationships with customers. We take the time to work with our customers at their places of business. That way, we can develop a first-hand understanding of their goals and ambitions. When you work with BancFirst, you can expect a genuine commitment to help you select the proper mix of financial tools to help you succeed.

     

    Our Unique Structure Gives You Unique Advantages

    Success is the result of careful decision-making which results from a forthright exchange of information. We've always believed that that kind of exchange is best made face to face, and that's why we've evolved the unique corporate structure that serves our customers so well. The BancFirst way is local empowerment: we place handpicked decision-makers in each of our banks and give them wide-ranging responsibility for their locations.

     

    Our structure means you can count on access to capable professionals who have the authority to get things done for you promptly, without having to obtain approval from an out-of-state home office. That's true at every BancFirst location throughout Oklahoma, and that's not something every bank in Oklahoma can say.

     

    Strength And Stability - Yesterday, Today, And Tomorrow

    At the same time, we never lose sight of the fact that our asset quality is the bedrock of our success. With BancFirst, you can be confident that your business is backed by a bank with the capital strength to serve you over the long haul. We'll be here when you need us, with all the financial resources you'll need to achieve the goals you set for yourself and your business.

     

    Service Is Our Top Priority

    Every business poses a financial challenge that demands flexibility and responsiveness from its bank. We understand that you need quick action and unique solutions for your particular situation. In short, what you need from your bank is what you give to your customers: quality service.

     

    To us, quality service is being available when you need us, with the answer or product that satisfies your need, so that you will be able to capitalize on opportunities and maximize your potential.

     

    Excellence Is Standard

    From the teller's window to the loan officer's desk, BancFirst has assembled a statewide network of decision-makers who pledge to give you a superior level of customer service.

     

    BancFirst is a team of Oklahomans committed to banking Oklahoma today and tomorrow, just as we did yesterday.

     

    Come to BancFirst and let us show you that "Oklahomans Banking Oklahoma" is more than just a slogan.

     

    Our Services:

    • Personal Banking

    Checking
    Savings & Investments
    Loans
    Convenience Services

    • Commercial Banking

    Checking Services
    Commercial Lending
    Cash Management & Electronic Banking
    International Banking
    Convenience Services

    • Online Banking
    • SBA Lending
    • BancTrust

    Personal Trust
    Employee Benefit Services
    Corporate Trust
    Investments
    401(k) Login
    Trust Custodian Login

     

    We are always looking for hard-working, friendly people who are focused on quality customer service. Please contact us if you have skills that would be beneficial in the following areas:

    • Clerical
    • Management
    • Professional
    • Technical
    • Teller/Customer Service Representative

     

    At BancFirst, we understand the importance of offering our employees competitive salaries, opportunities for advancement, and great benefits. If you’re interested in a career with us, we’d be happy to discuss with you in-person, our benefits, on-site amenities, company culture and work hours.

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    Skills

    • ATMunmatched
    • Banking Servicesunmatched
    • Coachingunmatched
    • Communication Skillsunmatched
    • Computer Skillsunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Develop and Maintain Customersunmatched
    • Diversityunmatched
    • Financial Servicesunmatched
    • High School Diplomaunmatched
    • Keyboardsunmatched
    • Legal Documentsunmatched
    • Lift/Move 25 Poundsunmatched
    • Microsoft Officeunmatched
    • Multilingualunmatched
    • Multitaskingunmatched
    • Presentation/Verbal Skillsunmatched
    • Retail Bankingunmatched
    • Retail Salesunmatched
    • Revenue/Sales Reportingunmatched
    • Salesunmatched
    • Spanish Languageunmatched
    • Team Playerunmatched
    • Time Managementunmatched
    • Typingunmatched
    • Writing Skillsunmatched

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