Background Investigation, Banking Services, Call Centers, Call Volume, Communication Skills, Computer Systems, Customer Support/Service, Financial Services, High School Diploma, Identify Issues, Multilingual, Needs Assessment, Online Chat, Problem Solving Skills, Procedure Development, Service Delivery, Team Player, Zip
Member Service Representative
We are seeking a member service representative to provide high-quality support in a fast-paced banking/financial contact center environment. This role handles member inquiries, resolves issues, and delivers an exceptional service experience through phone, email, and chat. It is a long term contract with the potential to go perm in 6-9 months.
Key Responsibilities
- Respond to member inquiries and resolve issues with professionalism and empathy
- Provide support via phone, email, and online chat
- Perform account maintenance including transfers, payments, and updates
- Troubleshoot basic digital and technical issues; escalate complex concerns
- Document interactions accurately and follow established procedures
- Identify member needs and recommend appropriate solutions
- Collaborate with team members and escalate feedback as needed
- Complete required compliance training and follow policies
Qualifications
- High school diploma or equivalent required
- 2+ years of experience in a high-volume call center or customer service role AND/OR banking/financial services
- Strong communication and customer service skills
- Comfortable using multiple computer systems and digital tools
- Ability to work in a fast-paced, team-oriented environment
- Bilingual skills preferred
- Ability to work onsite and remotely as business needs require
- Must be able to pass a criminal background check, credit check (client will consider results individually), drug screen, and education verification
Hours/Location/Pay/etc.
- Hours are Monday-Friday, 8am-6pm & Saturday, 8:30am-2:30pm *Saturday shifts are rotated between staff
- Role is 100% onsite currently in their Webster office (77058 zip)
- Pay is $18/hr while temp
- Role is temp-to-hire (will roll perm in 6-9 months depending on performance)
- Target start date is first week of April