The Customer Service Representative - Weekend position in Nacogdoches, TX, involves serving as the first contact for patients and visitors, providing a welcoming and professional experience. Responsibilities include greeting and assisting guests, managing phone calls, coordinating admissions, helping with navigation, de-escalating issues, collaborating with departments, and supporting weekend coverage.
Minimum requirements are a high school diploma and effective communication skills; healthcare or customer service experience is preferred. Key skills include strong communication, organization, problem-solving, adaptability, and computer proficiency. Physical demands include prolonged sitting, standing, walking, and occasional lifting up to 25 lbs. The role is in a climate-controlled hospital setting with potential exposure to hazards, with PPE provided.
Schedule is PRN, primarily weekends (Saturday and Sunday), with possible holiday shifts or additional coverage as needed.