Job Description
Midwest is a well-respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We're on the lookout for a passionate and customer-focused Customer Service Representative to become a part of our team in Cleveland, OH. In this pivotal role, you will act as the main point of contact for our esteemed customers in the Cleveland area, ensuring their needs are met with outstanding service.
At Midwest, we put customer satisfaction at the forefront, aiming to provide the best service in the industry. In your capacity as a Customer Service Representative, you will address customer inquiries, resolve issues, and share essential product and service information. Your contributions will be vital in fostering strong relationships with our customers in Cleveland and advancing our mission of offering sustainable energy solutions.
Job Responsibilities
Responsibilities
Respond to customer inquiries and provide information about products, services, and billing in a sales setting.
Maintain accurate and detailed customer records and interactions.
Collaborate with other teams to ensure prompt and effective resolution of customer issues.
Stay up-to-date on products, services, and industry trends.
Adhere to company policies and procedures at all times.
Numbers & Facts
| Location | Cleveland, OH |
| Job Type | Full-time |
| Salary | $55,000–$80,000 Per Year |
| Additional Compensation | Commission, Bonus |
Qualifications
Experience in customer service is advantageous, although it is not a prerequisite
We place a high value on exceptional communication and interpersonal skills
Candidates should exhibit strong problem-solving abilities and the capacity to think swiftly in dynamic situations
The capability to manage challenging scenarios involving dissatisfied customers while demonstrating professionalism and empathy is crucial
Knowledge of the energy sector would be a valuable asset
Applicants should be adept at multitasking and excel in a fast-paced environment
A willingness to work flexible hours, including evenings and weekends, is greatly appreciated
A high school diploma or equivalent is mandatory
Residency in or near the Cincinnati, OH area is essential
About Company
Midwest Energy Services strives to make a significant difference in the world and in the lives of every person we come into contact with. We offer our team an environment that embraces an entrepreneur mindset while providing our clients with excellent sales and marketing solutions.
As an up-and-coming sales and marketing firm, our specialties lie in customer acquisition and satisfaction. We have partnered with some of the most prominent leaders in the renewable energy industry, 54 of them to be exact, and are helping them expand nationwide. By 2025, we intend to be in 50 different locations across the United States, extending greatly from our original Midwestern roots!
Our team is dedicated, hardworking, and driven to produce record-breaking results, so our clients are confident in our ability to increase their market share! We pride ourselves here at Midwest Energy Services on the results we provide for our clients and our team members’ opportunities. Our corporate culture is designed to train and develop our people to prosper within and outside our walls in fields ranging from sales to advanced communications to leadership tactics!
Skills
- Alternative Energyunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Resolve Customer Issuesunmatched
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