Customer Service Representative

Store 27431881001 Lebanon & Noble RoadWest Mifflin, Pennsylvania 15122

Shift Availability Flexible Availability

Job Type Part time

ESSENTIAL DUTIES

The position includes but is not limited to the following essential job duties, responsibilities, and requirements:

• Customer Satisfaction: Provides prompt, excellent customer service in a courteous, friendly, and attentive manner.
• Greeting customers as they enter the area and thanking customers as they leave.
• Gives assistance and offers suggestions or recommendations to the customer.
• Rings up all sales on the cash register properly and accurately, handling money, checks, and other types of payment received for products sold.
• Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Reports to work on time and follows the dress and appearance code.

Facility Condition Maintains the store facilitys condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties.

• Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out, basic upkeep and cleaning of all equipment in stores.
• Inspects store facilities and equipment for safety, cleanliness, and proper working order.
• Notifies Store Manager of any equipment failure or maintenance needs.

Merchandising Completes build-tos for ordering and purchasing merchandise. Receives and verifies vendor deliveries.

• Maintains adequate stock throughout the store and supplies in counter areas, rotates stock properly.
• Places advertising and pricing signage inside or outside the facility, including marquees, ceilings, walls, and windows.

Sales Controls Controls merchandise, cash shortages, and other selling expenses.

• Assists in maintaining proper inventory levels and shift audits.
• Follows Company and/or brand guidelines for product breakage or spoilage.

Financial Controls Keeps accurate cash sales and inventory control records and accounts for variances.

• Notifies the Store Manager of any sales, cash, or inventory discrepancy.
• Follows Company and/or brand guidelines for product breakage or spoilage.

Security Controls Reports all incidents, including but not limited to employee or customer injuries, theft, property damage, or improper sanitation or waste disposal to the Store Manager.

• Reports any situation in which unsafe, unlawful, or unethical conduct is or might be occurring.

Administrative Keeps an accurate record of all shift and timekeeping paperwork.

• May take inventory of supplies and equipment.
• Attends job-related meetings, may be required to work irregular hours.
• Provides regular and predictable onsite attendance.

JOB REQUIREMENTS

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to accurately operate a variety of equipment, including cash registers or scanners, hot or cold or beverage dispensers, and other machines or tools.
• Ability to work as scheduled, including arriving to work on time.
• Ability to communicate information and ideas so others will understand.
• Ability to perform the four basic arithmetic operations (add, subtract, multiply, and divide) preferred.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical activity inventory of the position includes:
• Ability to be exposed to cold or warm temperature extremes, performing occasional work in a walk-in cooler and/or freezer, and outdoors.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking, maintaining inventory levels).
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
• Ability to grasp, reach, and manipulate objects with hands for entire shift, requiring eye-hand coordination.
• Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck).
• Ability to reach overhead for objects.
• Ability to bend and twist at waist.
• Ability to communicate orally.
• Ability to operate a cash register and/or computer keyboard.
• Ability to stoop, kneel, squat, bend, push, and pull.
• Ability to work alone.
• Be exposed to occasional noise.
• Ability to stand and/or walk for an entire shift.
• May require climbing a ladder to store and retrieve materials or place and remove signs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working conditions inventory of the position includes:
• Perform approximately 95% of all work indoors but will be required to clean parking lots, gas pumps, take out garbage, etc.
• Exposure to extreme cold temperatures while performing occasional work in a walk-in cooler and/or freezer.
• Exposure to occasional noise.

JOB DESCRIPTION ACKNOWLEDGMENT

This Job Description indicates the general nature and level of work to be performed in this position and is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions, and qualifications required of the position.

The incumbent may be asked to perform other duties and will be evaluated in part on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice.

This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time for any reason with or without notice.

Circle K is an Equal Opportunity Employer

The Company complies with the Americans with Disabilities Act (ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

Please inform the Companys Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Hiring Range: $15.00 to $15.50

Circle K is an Equal Opportunity Employer

The Company complies with the Americans with Disabilities Act (ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

Please inform the Companys Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our companys use of the federal E-Verify program to check work eligibility

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