Customer Service Representative

In-bound Call Center Customer Service Representative - Fulltime (in-office)

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Job Summary:

Imagine ending every single day knowing you made someone safer… simply because you showed up and gave your best.

That powerful feeling — the pride that comes from selflessly helping others — could be the foundation of your everyday work.

If you’re driven by purpose, fueled by compassion, and motivated by the chance to protect others, this role will speak directly to your heart. Here, your critical thinking isn’t just valued — it matters. Your ability to gather and analyze information, solve problems, and translate data into meaningful digital maps can directly shape someone’s safety, confidence, and peace of mind.

Every decision you make.
Every detail you catch.
Every moment you stay alert.
All of it contributes to someone’s protection.

If you’re ready for a career where your work has genuine impact — where your actions uplift others and your dedication truly makes a difference — we want you on our team.

If this sounds like your calling… apply today. Your opportunity to make a meaningful difference starts here.
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Job Description:

Join the inbound call center team at Pennsylvania One Call System, Inc., located in West Mifflin, PA!

As a customer service representative, you will be responsible for handling inbound calls from homeowners, excavators, designers, and utility owners.  You will be required to communicate empathetically with our customers to understand and address their needs. In order to succeed in this position, you will need to exhibit a strong attention to detail, a high level of critical thinking skills, the ability to gather, analyze, and comprehend worksite data, and translate that data to a digital mapping system.

Position Requirements:

• High School Diploma, general education degree, or equivalent
• 2+ years of previous experience within a customer facing environment is preferred
• Exceptional phone skills and cooperative communication style
• Must have a helpful and positive attitude; “How can I help you?”
• Ability to remain calm and courteous in a high pressure, fast-paced, and sometimes stressful environment
• Fast-learner with proficiency in general computer knowledge and multiple computer applications.  This includes: Web Applications, Chrome, Microsoft Office, Microsoft Teams, Zoom, and more
• Typing speed of 40+ WPM required
• Flexible schedule
• Complete and pass a pre-employment drug test and background check

Compensation & Benefits:

• Compensation $20.88/hr
• Medical, Dental, and Vision plans offered
• Generous 401(k) Plan
• Company-Paid Short Term & Long- Term disability
• Company paid Life Insurance
• 24/7 call center, with many available shifts
• Paid Training
• Free on-site parking

Our call center staff is the heartbeat of our organization, each person in the call center matters and helps the organization achieve its purpose to promote safety and prevent damage to underground facilities.

Location: 925 Irwin Run Rd, West Mifflin, PA, 15122

To Apply:
Please apply on line at: www.pa1call.org