Customer Service Representative

Job Description:

Now hiring Customer Service Representative

West Monroe, LA

Pay Rate: $13.00 - $14.00 per hour

Shift: 8:00 AM - 5:00 PM

Got People Skills? Turn Them Into Paychecks

You've got the personality. You've got the skills. Now it's time to land the job that actually fits. We're hiring a customer service rep. A solid customer service job where your voice, vibe, and hustle matter.

Here's what we're after:

• Previous customer service experience required; healthcare or DME experience preferred
• Knowledge of Medicare, Medicaid, and insurance verification processes is a strong plus
• Strong communication skills with a compassionate, patient-first approach
• High attention to detail and strong organizational skills
• Ability to multitask and manage a high volume of calls and orders
• Basic computer skills, including Microsoft Office and data entry systems
• Ability to handle sensitive information with confidentiality and professionalism

Why you'll love it here:

• Competitive, reliable weekly pay
• Medical, dental & vision coverage
• 401(k) savings option (hello, future!)
• Good people, good vibes, and good growth potential

Key Responsibilities:

• Assist patients and caregivers with ordering medical supplies, including adult diapers and related products
• Verify insurance eligibility and benefits with Medicare, Medicaid, and commercial insurance providers
• Process new patient intakes, including collecting required documentation and prescriptions
• Submit and track insurance authorizations and claims
• Communicate with physicians' offices to obtain necessary documentation (CMNs, prescriptions, etc.)
• Follow up on orders, backorders, and shipment status to ensure timely delivery
• Maintain accurate patient records in compliance with HIPAA regulations
• Handle inbound and outbound calls, providing excellent customer service and support
• Resolve billing or coverage issues with patients and insurance companies

"Always keeping in touch. Even when I had a couple of jobs to pick from, they kept looking for interviews. To try and find something that best suits me" Staffmark Associate

Pick up more than calls. Pick up a career. Apply now.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.