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Customer Service Representative

Enterprise Rent-A-Car

West Palm Beach, FL

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JOB DETAILS
SALARY
SKILLS
Administrative Skills, Car Rentals, Customer Experience, Customer Support/Service, Documentation, Domestic Relocation Services, Driver's License, English Language, High School Diploma, Insurance, Needs Assessment, Rentals, Retail, Sales, Telephone Skills, Time Management, Training/Teaching, Vision Plan
LOCATION
West Palm Beach, FL
POSTED
1 day ago
OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.This pay for this position starts at $16.50/hourThis position is located at 2125 BELVEDERE RD, WEST PALM BEACH, FL 33406We offer:* Paid time off* Employee rental car discounts* Retirement savings plan including 401k with matching profit sharing* Health Insurance* Life Insurance* Dental Insurance* Vision Insurance* Training and developmentSchedule 1:Sunday- 4:30pm-1:00amMonday- 4:30pm-1:00amTuesday- 4:30pm-1:00amWednesday-OFFThursday-OFFFriday-4:30pm-1:00amSaturday- 4:30pm-1:00amSchedule 2:Sunday- 9:00am-5:30pmMonday- OFFTuesday- OFFWednesday-4:30pm-1:00amThursday-4:30pm-1:00amFriday-4:30pm-1:00amSaturday- 12:00pm-8:30pmResponsibilitiesWe are hiring now for immediate openings. Responsibilities include:* Meet and greet customers in a professional, friendly, and timely manner* Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services* Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment* Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information* Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors* Place outgoing calls for callback management, and miscellaneous calls as assigned* Assist to assess condition of rental upon return* Notify Management of any known customer problems* Notify Management of any known vehicle problems and any required vehicle maintenance* Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training* Perform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualifications* Must be at least 18 years old* High school diploma or GED equivalent required* Must have at least 1 year prior customer service retail or administrative support experience* Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years* No drug or alcohol related conviction on driving record in the past 5 years* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future* Must be able to understand, read, write and speak English* Must be willing to accept $16.50/hour* Apart from religious observations, must be able to work one of the following schedules:Schedule 1:Sunday- 4:30pm-1:00amMonday- 4:30pm-1:00amTuesday- 4:30pm-1:00amWednesday-OFFThursday-OFFFriday-4:30pm-1:00amSaturday- 4:30pm-1:00amSchedule 2:Sunday- 9:00am-5:30pmMonday- OFFTuesday- OFFWednesday-4:30pm-1:00amThursday-4:30pm-1:00amFriday-4:30pm-1:00amSaturday- 12:00pm-8:30pm

About the Company

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Enterprise Rent-A-Car

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