Administrative Skills, Car Rentals, Customer Experience, Customer Support/Service, Dental Insurance, Documentation, Driver's License, English Language, Life Insurance, Needs Assessment, Rentals, Retail, Sales, Telephone Skills, Time Management, Training/Teaching, Vision Plan
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This pay for this position starts at $16.50/hour
This position is located at 2125 BELVEDERE RD, WEST PALM BEACH, FL 33406
We offer:
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Schedule 1:
Sunday- 4:30pm-1:00am
Monday- 4:30pm-1:00am
Tuesday- 4:30pm-1:00am
Wednesday-OFF
Thursday-OFF
Friday-4:30pm-1:00am
Saturday- 4:30pm-1:00am
Schedule 2:
Sunday- 9:00am-5:30pm
Monday- OFF
Tuesday- OFF
Wednesday-4:30pm-1:00am
Thursday-4:30pm-1:00am
Friday-4:30pm-1:00am
Saturday- 12:00pm-8:30pm
Responsibilities:
We are hiring now for immediate openings. Responsibilities include:
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications:
Must be at least 18 years old
High school diploma or GED equivalent required
- Must have at least 1 year prior customer service retail or administrative support experience
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must be able to understand, read, write and speak English
- Must be willing to accept $16.50/hour
Apart from religious observations, must be able to work one of the following schedules:
Schedule 1:
Sunday- 4:30pm-1:00am
Monday- 4:30pm-1:00am
Tuesday- 4:30pm-1:00am
Wednesday-OFF
Thursday-OFF
Friday-4:30pm-1:00am
Saturday- 4:30pm-1:00am
Schedule 2:
Sunday- 9:00am-5:30pm
Monday- OFF
Tuesday- OFF
Wednesday-4:30pm-1:00am
Thursday-4:30pm-1:00am
Friday-4:30pm-1:00am
Saturday- 12:00pm-8:30pm
E
Enterprise Holdings
ABOUT COMPANY:
A family-owned, world-class portfolio of brands. A global network that spans across more than 90 countries. Some 100,000 dedicated team members sharing common values. And more than 1.9 million vehicles taking our customers wherever they need to go. Any way you measure it, we've become a leader in the transportation service industry. How did we get here? By taking care of our customers, our communities and our employees – and staying true to our mission.
Working Here
Our people are the reason for our success. By living out our values each day and providing exceptional customer service, we’ve built a strong culture – one in which we bring honesty and integrity to all we do. We work hard, but never forget to have a little fun in the process. For more than 60 years, our values have been at the root of our success as a team and as individuals.
Our Values:
• Our brands are the most valuable things we own.
• Personal honesty and integrity are the foundation of our success.
• Customer service is our way of life.
• Our company is a fun and friendly place where teamwork rules.
• We work hard... and we reward hard work.
• Great things happen when we listen... to our customers and to each other.
• We strengthen our communities, one neighborhood at a time.
• Our doors are open.
10,000 employees or more
Travel, Transportation and Tourism
Military Leave, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Life Insurance, Merchandise Discounts
https://go.enterpriseholdings.com