We are seeking a Customer Service Representative to join our team! This is an in-person role and you will be responsible for helping customers by providing product and service information and helping with the customer acquisition process.
Responsibilities:
Handle customer inquiries while walking them through the customer acquisition process, in person
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Leadership ability
Training experience is a plus but not a requirement
Numbers & Facts
Location
Westbury, NY
Skills
Communication Skillsunmatched
Customer Acquisitionunmatched
Customer Support/Serviceunmatched
Establish Prioritiesunmatched
Identify Issuesunmatched
Knowledge Baseunmatched
Leadershipunmatched
Multitaskingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Training/Teachingunmatched
Writing Skillsunmatched
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